Working from home does not mean compromising on your privacy and security. With the new 3CX iOS App (Beta in TestFlight) you can rest assured your calls and messages remain private wherever you may be. With its industry-standard encryption security by default, the new iOS App is a must-have for any business working remotely. Secure Calls by Default Fully compatible with the sec [...]
A Windows App update is now available for download and includes the ability to transfer calls to an extension's voicemail, as well as some very important usability and connectivity fixes. What's Improved The latest Windows App version delivers the ability to transfer calls to an extension’s voicemail from the "Receptionist", "Q-Manager" or "Manager" view. This extends the trans [...]
The new Beta version of the Session Border Controller (SBC) has been released with significant improvements to the High Availability (HA) Cluster configuration, along with latest fixes for stability and connectivity. If you already have SBC(s) deployed in standalone or high-availability mode, this is a release you definitely need to check out! Streamlined Configuration This lat [...]
Contact centers and call centers have a number of stereotypes attached to them, both in terms of working for one and customer experience. It’s a necessary evil; one that customers love to hate but simultaneously are seething with anger about when they learn that the company they need support from doesn’t offer the service. But the contact center as we know it is changing and a [...]
The communications market is awash with free solutions. Others are offered at exorbitant prices. Yet at both ends of the spectrum, it's doubtful that anyone anticipated the COVID-19 outbreak and the impact it has had on demand for remote communication tools around the world. Many businesses who were ill-equipped for remote work have had to make a snap decision and choose a comm [...]
Video conferencing is everywhere these days. There are the 1-2-1s with your line manager, the team meetings and the customer meetings. Not to mention the after-work drinks and family video calls once you are done for the day. Following the COVID-19 pandemic, we're video calling more than ever and to be frank, many of us are starting to find it rather exhausting. And with good r [...]
The brand new iOS App Beta (via TestFlight) is out today and it has some serious usability tricks up its sleeve to boost your productivity! If you haven't had the opportunity to take it for a spin yet, join our Beta testing team and be one of the first to access its exciting new features and functionality. To be in on the action, you simply need an Apple device running iOS v13. [...]
“To know your Enemy, you must become your Enemy.” ~ Sun Tzu, "The Art of War" The modern Internet landscape can be a landmine for the uninitiated. In order to keep an internet-facing PBX secure and on-line, you need to be aware of the security implications, and be able to manage them. This series of security-related articles will assist you in increasing the security and protec [...]
With all this social distancing, are you starting to miss seeing your colleagues, even the ones you don’t get on with so much? Having to work from home does not mean having to miss out on up-front and personal meetings. The brand new 3CX iOS App (Beta in TestFlight) has you covered. Take calls, chat and have face-to-face video meetings while at home. Your Next Generation Visual [...]
Working from home is a reality that many of us have had thrust upon us unexpectedly. We’ve scrambled to pull home offices together, read blog posts discussing the importance of ambient light and done our best to create a working environment that gives us the same sense of focus as the office. Nevertheless, after 6 weeks at home with few outside influences, it’s natural for moti [...]
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