The new Beta version of the Session Border Controller (SBC) has been released with significant improvements to the High Availability (HA) Cluster configuration, along with latest fixes for stability and connectivity. If you already have SBC(s) deployed in standalone or high-availability mode, this is a release you definitely need to check out! Streamlined Configuration This lat [...]
Contact centers and call centers have a number of stereotypes attached to them, both in terms of working for one and customer experience. It’s a necessary evil; one that customers love to hate but simultaneously are seething with anger about when they learn that the company they need support from doesn’t offer the service. But the contact center as we know it is changing and a [...]
The communications market is awash with free solutions. Others are offered at exorbitant prices. Yet at both ends of the spectrum, it's doubtful that anyone anticipated the COVID-19 outbreak and the impact it has had on demand for remote communication tools around the world. Many businesses who were ill-equipped for remote work have had to make a snap decision and choose a comm [...]
Video conferencing is everywhere these days. There are the 1-2-1s with your line manager, the team meetings and the customer meetings. Not to mention the after-work drinks and family video calls once you are done for the day. Following the COVID-19 pandemic, we're video calling more than ever and to be frank, many of us are starting to find it rather exhausting. And with good r [...]
The brand new iOS App Beta (via TestFlight) is out today and it has some serious usability tricks up its sleeve to boost your productivity! If you haven't had the opportunity to take it for a spin yet, join our Beta testing team and be one of the first to access its exciting new features and functionality. To be in on the action, you simply need an Apple device running iOS v13. [...]
“To know your Enemy, you must become your Enemy.” ~ Sun Tzu, "The Art of War" The modern Internet landscape can be a landmine for the uninitiated. In order to keep an internet-facing PBX secure and on-line, you need to be aware of the security implications, and be able to manage them. This series of security-related articles will assist you in increasing the security and protec [...]
With all this social distancing, are you starting to miss seeing your colleagues, even the ones you don’t get on with so much? Having to work from home does not mean having to miss out on up-front and personal meetings. The brand new 3CX iOS App (Beta in TestFlight) has you covered. Take calls, chat and have face-to-face video meetings while at home. Your Next Generation Visual [...]
Working from home is a reality that many of us have had thrust upon us unexpectedly. We’ve scrambled to pull home offices together, read blog posts discussing the importance of ambient light and done our best to create a working environment that gives us the same sense of focus as the office. Nevertheless, after 6 weeks at home with few outside influences, it’s natural for moti [...]
When Covid-19 hit Cyprus, like in many countries across the globe none of us had any idea how dramatically it would affect our day to day lives. We left the office on a Friday, slightly worried about the first cases yet still looking forward to the weekend, and definitely not imagining what would unfold over the next few days and following weeks. We got the email on a Sunday, t [...]
Quarantine has you stuck indoors, in your PJs and don’t fancy talking much? It’s not surprising you would rather chat than have to video or voice call colleagues or clients. The new 3CX iOS App has you covered, with a multitude of chat features and options to message your teammates, groups and web visitors. Keep up with your conversations without being tied to your PC. Move aro [...]
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