Updated training and multi-choice certifications for the latest 3CX features. 3CX Academy has been refreshed with updated training material, new academy pages and a new multi-choice certification process. It is now live and ready to use! The new academy covers the latest information on 3CX, including AI, transcription, call handling, system administration and other key product [...]
Handle routine support questions before handing over to a human. The new 3CX AI Customer Service Agent goes beyond call routing. Unlike an AI Receptionist, which mainly directs callers to the right destination, the Customer Service Agent can listen to the issue, search your available knowledge sources and provide a useful answer before deciding whether a human agent is needed. [...]
Update 9 brings new features and improvements to make 3CX easier to configure, manage and use. Join our V20 Update 9 overview webinar on the 3CX YouTube channel for a live walkthrough of the latest additions and what they mean for System Admins, 3CX Partners and Users. The webinar will be hosted by Kevin Attard, Product Communications Manager and Nicholas Borg, CAIO. What We’ll [...]
Secure your Windows Servers' outbound connections. Configure your Windows Server to use more secure ciphers and protocols for outbound HTTPS connections. If your Windows Server is kept at default TLS client settings, it can prefer to initiate TLS1.0 client connections instead of TLS1.3. Why is TLS1.0 Insecure? This matters because TLS1.0 can negotiate protocols that are conside [...]
Sign up and learn everything you need to support your 3CX customers. Monthly 3CX Academy Basic and Advanced Training webinars cover everything you need to know, helping you get your certification and support your 3CX customers. The latest V20 U5 Final update brings new DECT support, Google Workspace, MS Teams status control, multi-tenant upgrades, and more. We’ll be covering al [...]
Get certified and master 3CX before the year ends. Whether you're aiming to get certified or simply want to sharpen your 3CX skills, now’s the perfect time to join. November Webinars: What’s On Offer? Our regular 3CX Academy Basic and Advanced Training webinars cover everything you need to know, helping you get your certification and make the most of your 3CX. Our most recent u [...]
Sign up for a free 3CX Academy webinar & get certified. Well, it's that time of the year... Back to School for some, or in the case of our dear partners, the continuation of 3CX academy through all seasons :) While the kids are back in school and your colleagues are busy gossiping around the water cooler, take a few hours out of your day to catch up on 3CX Version 20 and it [...]
Capture and analyze interactions with OpenAI Whisper and 3CX integration. Accurately capture and analyze customer interactions without requiring any extra work from your employees. How? With the integration of AI technologies in 3CX- such as OpenAI Whisper. Speed & Accuracy In the modern business world, speed and accuracy are crucial. Companies must communicate quickly and [...]
Sign up for a free 3CX Academy webinar & get certified. School may be out for the summer, but the 3CX Academy is hosting a summer school for those still at work! Stay hydrated, stay educated! 3CX V20 Update 2 delivers a significant boost in functionality, now featuring native AI transcription and analysis capabilities, multi-tenancy, and smaller enhancements such as 3CX and [...]
Sign up for a free V20 U2 interactive webinar. V20 U2 has just been released - including the much anticipated Open AI integration for transcription - along with a host of other new features, fixes, and improvements. To bring you up to speed with everything V20 Update 2 has to offer you, we’ll be hosting a series of product overview webinars. All webinar sessions cover the same [...]
