A plain-language guide to choosing between separate PBXs, centralized call control, local phones, and shared site connectivity. Multi-site 3CX deployments usually begin with a choice about where call control should live. A bridge links separate PBXs so sites can call each other. An SBC connects local phones to a PBX at another site or in the cloud. Both can support a multi-site [...]
Prevent accidental DND, remove hidden status triggers and add a safe recovery path. A reception desk, security point, nurse station or emergency line cannot quietly disappear from call routing because somebody tapped Do Not Disturb (DND). This creates a straightforward admin challenge: how can selected extensions remain available without relying on every user to notice and corr [...]
Essential account emails now work from the start of a 3CX Trial. 3CX Trial systems can now use the 3CX Mail Service for essential account emails, making it easier to get a trial system up and running without first configuring a separate mail server. Trial licences have access to a limited set of 3CX Mail Service emails, covering welcome messages, password resets and email testi [...]
Mobile push subscriptions active for longer between app connections without reopening app. 3CX V20 Update 10 extends the mobile push expiry window from 7 to 14 days, giving Android and iOS users more time between app connections before their push subscription expires. This helps users stay reachable when they have not opened the 3CX app recently and reduces the need to reconnec [...]
Prepare your 3CX system for outages with tested backups, a clear recovery path and a simple validation plan. A 3CX backup is an important part of disaster recovery, but it is not the whole plan! If a PBX fails, you need to know which backup to restore, where to restore it, which external services may also need attention and how to confirm the system is working again. The best t [...]
Use your preferred service for PBX alerts, reports, invitations and welcome emails. System email keeps important 3CX messages moving. From Admin alerts and reports, to invitations, password resets and user welcome emails 3CX gives Administrators several delivery choices: 3CX SMTP Microsoft 365 Google Workspace Custom SMTP services such as Zoho SendGrid with the release of V20 U [...]
Connect your AI client to 3CX to query PBX data, generate reports and perform permitted actions. The introduction of the 3CX MCP Server marks a major leap forward in AI-driven unified communications management. By pairing conversational AI with precise, role-based controls, 3CX gives administrators a faster and smarter way to oversee their PBX environment. The 3CX MCP Server co [...]
Use prompts, live PBX context and role-based actions to guide every conversation. 3CX AI Agents can do more than answer questions. With agentic tools, they can use live PBX information and take supported actions during a conversation. This means an AI Agent can understand what a caller needs, find the right destination, search a Knowledge Source, or complete a supported handoff [...]
Handle routine support questions before handing over to a human. The new 3CX AI Customer Service Agent goes beyond call routing. Unlike an AI Receptionist, which mainly directs callers to the right destination, the Customer Service Agent can listen to the issue, search your available knowledge sources and provide a useful answer before deciding whether a human agent is needed. [...]
Choosing the right transcription option for your business. With the release of the standalone 3CX AI Server in V20 Update 10, partners and customers now have more choice over how call transcriptions, summaries and sentiment analysis are processed. You can either continue using third-party cloud APIs - such as Grok, Google Cloud STT, or OpenAI Whisper - which are simple to set u [...]
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