desktop app

  1. JamieLewisIBT

    Version on Management Console to include, Desktop App & Mobile App version

    This would be great as we are about to look at updating our kits but with the recent security issues we need to be sure what our customers are running without having to install the program, for obvious reasons.
    • JamieLewisIBT
    • Thread
    • desktop app management console mobile app security version
    • Replies: 0
    • Forum: Server
  2. ZenMasta

    3cx desktop/Trojan:Win64/SamScissors windows defender warning

    I just got to the office and 3cx desktop didn't auto start per usual, and instead, I see a windows defender notice. Is anyone else seeing this? I obviously trust 3cx but I know anything is potential subject to being compromised.
  3. Sonal-MA

    Logs desktop app MacOS

    Hi, Were can we find the logs for the Desktop App on MacOS? On Windows the logs are located at AppData\Roaming\3CXDesktopApp\logs, but I can't seem to find the same one on MacOS Thanks.
  4. NickKulkarni

    Testing 3CX Desktop App using incoming DID from mobile phone with 3CX App installed goes straight to voicemail

    This is a weird one and I would like to know if anyone else has had this. Some Background: The most recent release of the Desktop App had a lot of problems with Jabra Headset integration in my case with the Jabra 65 Evolve and also with the 930 Pro dropping held calls on resume. I wasn't aware...

  5. Profile still active even though Workstation shut

    Hi Community, I was after some help with some questions. I have a client where one of their users - Would shut down their cpu but her status in the app (team part/BLF) shows that she is still available for calls- But when another user shuts down their cpu their status changes to grey. On...

  6. Chat improvement Desktop app

    Hi, I would purpose some chat improvement on the desktop app / web app. This version is already very good, but if you agree with my suggestions, please comment or help me to find an existing solution :) - Press Enter to send image. When you past an image into the chat, you cannot use enter to...

  7. Shared Parking BLF not working on the desktop app

    Hi Team, I have noticed that the BLF keys for the shared parking slots on the desktop app for some users but not all are greyed out and not working. We can still transfer calls to SP* and dial SP* and collect the calls but not via the BLF keys. All users are running the same version of the...
  8. JamieLewisIBT

    Change Ringtone on Desktop App

    Can we please have the option to change the ringtone on the desktop app, One of our customers is a support desk and need to differentiate who's phone is ringing. Also the ability to have a ringtone for Queue calls that is different for users direct calls.

  9. 3CX Desktop App start not anymore at Terminal Servers

    Not sure if this is related to the latest Microsoft Updates on our Terminalserver (Windows Server 2019) last Weekend or if this is related to the installation of the updates on the 3CX PBX, but since updating the two systems we have Problems with the 3CX Desktop App Version:18.11.1213 (but same...
    • jonas@ttm
    • Thread
    • deskotp app freezing desktop app not start problem terminal server
    • Replies: 1
    • Forum: Web Client

  10. Windows Desktop App Disconnecting

    Hi, I've been battling with an issue with the Windows Desktop App for the last few months and having tried everything I can from other forum posts and days of testing, I still haven't managed to resolve it. For the last 7 years, we've been running Yealink T48 series phones alongside the...

  11. Desktop App - SMS Protocol

    We understand how to pop-up the 3CX Desktop App using the TEL: protocol from within our CRM system. Is there a way to use the SMS: protocol that will bring a user directly to the Desktop App's Chat page and automatically populate the phone number associated with the link that is clicked?
    • shepds
    • Thread
    • desktop app sms
    • Replies: 1
    • Forum: SMB

  12. Marking Contacts as VIP

    Hi, Have checked the forums and not seen a request on this. Is there a way to mark a contact as VIP other than type it in the display field so it can be seen when they call in? This would be useful when customers are calling in for service who are a business owners or Director level. We...
    • ms38
    • Thread
    • 3cx features contacts phonebook desktop app
    • Replies: 1
    • Forum: Web Client

  13. Web/Desktop Client UI/UX

    Hi All, We've recently started bringing all our staff onto the V18 Desktop and web client after they've been on the older v16 desktop client for some time. They are complaining that the UI/UX is not up to scratch and vastly different to what they're used to seeing on the v16 client. I do tend...

  14. 3CX Desktop app 18.10.461.0 GPO install

    Hello, For several weeks, we have noticed malfunctions with the "3CX Desktop App" application. It started with the appearance of the error message "error 401". On my workstation, I noticed that I had 2 icons for the same application: - A "working" application on the path: "C:\Program...
    • lverge
    • Thread
    • desktop app gpo install issues
    • Replies: 9
    • Forum: Web Client
  15. gwjvdlaar

    3CXDesktopApp-18.10.461 Not installing on PC's without existing installation of 3CX

    We're currently experiencing issues with the 3CXDesktopApp-18.10.461.msi, when you open de installation with admin or local user it stalls and starts reverting the installation. Is there something with the version, that makes it unable to install the msi on Windows 11
    • gwjvdlaar
    • Thread
    • 3cxdesktopapp-18.10.461 desktop app windows 11
    • Replies: 4
    • Forum: Web Client
  16. NickKulkarni

    3CX Client for Windows 16.3.0.264 Chat: Attached Photo present but not visible.

    However it is available in Android Client 18.1.2.69 and can be downloaded. WebClient Size is 2mb so not a "size limit" issue. That's it in a nutshell. Reproducible on multiple extensions, photos sent attached to chat from phone app cannot be viewed on any Desktop Client. Noticed also that...
  17. ThatInfosecGuy

    Extension Launcher for Desktop App

    In another post user NickD_3CX suggested using the command line to launch the desktop app with a specific extension in lieu of native support for account switching. I spent some time today and created a quick batch script to provide a text based menu for extension launching with the windows...

  18. Need a Logout & Login via Desktop App

    Unless I am missing a place to do this, there seems to be a major hiccup in the desktop app... It seems as though the only way to login a new user is via a web-browser and you cannot log out a user in a desktop app (to have no user logged-in). That is an oddly disparted flow. Simply adding a...
    • IMI
    • Thread
    • desktop app extension user profiles users v18
    • Replies: 2
    • Forum: Web Client

  19. Disable Auto-Answer Feature on 3CX Desktop App?

    Good day -- We would like to know if anyone knows of a way to disable the auto-answer feature globally, throughout he 3CX system. The feature is available on the Windows Desktop App, but we want to have it removed completely. We have 3CX server, version 18, Update 5 Any help around this...

  20. Ringing sound when agent is on a call

    Hi, hope everyone is doing well with the new desktop app and unlike the Windows application, when an agent is on a call and gets a second call they hear a ringing sound instead of just a visual notification, I looked for a way to disable it but couldn't find it
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