Hello,
Since the discontinuation of the Desktop App, using 3CX on macOS has become much less convenient for users.
Even when installing the Web Client as a PWA, there's no proper pop-up window for incoming calls.
The ringtone works fine, but users often have to search for the application window or tab to answer the call.
In a work environment with multiple open windows, this can lead to slower response times and even missed calls.
On Windows, the application available through the Microsoft Store provides a much more visible notification and call window.
On macOS, there's currently no equivalent offering the same user-friendliness.
This also poses a problem for users with a PC and headset: the ringtone can play in the headset, but if the headset isn't being worn or the notification isn't immediately visible, the user doesn't have a clear indication that a call is coming in.
My question is therefore: are there any planned improvements to incoming call handling on macOS, or are there plans to develop a native application that would display a proper call window?
Thank you in advance for your feedback.
Since the discontinuation of the Desktop App, using 3CX on macOS has become much less convenient for users.
Even when installing the Web Client as a PWA, there's no proper pop-up window for incoming calls.
The ringtone works fine, but users often have to search for the application window or tab to answer the call.
In a work environment with multiple open windows, this can lead to slower response times and even missed calls.
On Windows, the application available through the Microsoft Store provides a much more visible notification and call window.
On macOS, there's currently no equivalent offering the same user-friendliness.
This also poses a problem for users with a PC and headset: the ringtone can play in the headset, but if the headset isn't being worn or the notification isn't immediately visible, the user doesn't have a clear indication that a call is coming in.
My question is therefore: are there any planned improvements to incoming call handling on macOS, or are there plans to develop a native application that would display a proper call window?
Thank you in advance for your feedback.
