Accessing call reports on Pro Edition

[garrick.cobcroft@gsconsul]

Hi, I spent a large amount of time thinking I was going insane, when trying to debug some call flow on a customers system and couldn't find the Reports menu option. After a lot of forum searching, I found this comment by Theodore:-

"Please refer to the below guideline with the complete list of roles and access as System Admin does not have access to the reports:
• https://www.3cx.com/docs/manual/access-roles/"

Can someone please explain the thinking behind this, it would seem to me that the sys admin is the person most in need of the reports?

Thanks,
Garrick

 

[NikosK_3CX]

Please note that, for now, the roles that have access to the reports are as per the blog you mentioned.
In update 10, you will be able to provide separate permissions for reports and call recordings from the view options of the extensions.

 

[garrick.cobcroft@gsconsul]

Thanks Nikos. Do we know when update 10 will be available?

Thanks,
Garrick

 

[Guillaume Bourgeois]

Thanks Nikos. Do we know when update 10 will be available?

Thanks,
Garrick

Hi,
Update 10 Alpha is already available. However, it shouldn’t be installed in production environments, as it’s intended for testing purposes.

There are still several development phases to go through, including Beta, usually with multiple Beta releases, followed by RC, which also generally includes several releases.

Very few companies, including 3CX, provide a precise release schedule for every update. That’s completely normal in software development, as release dates can change depending on testing results and issues discovered along the way.

If you’d like to get a general idea of the average time between each development phase, you can look at the release history of previous updates. While that won’t give you an exact date or any guarantee, it’ll provide a useful indication of the typical time required between Alpha, Beta, RC, and the final release.

It can help you manage your expectations regarding the minimum amount of time that may be needed before the final version becomes available.

https://www.3cx.com/blog/change-log/phone-system-change-log-v20/

https://www.3cx.com/blog/change-log/phone-system-change-log-v18/

 

[garrick.cobcroft@gsconsul]

Thanks Guillaume. Yes, I've got over 30 years experience in software development, so I know how software release cycles work.

My question was based on the fact that I have a customer with an issue that can't readily be debugged because of what is essentially a bug in the permissions setup of the current version. The current answer is that we need to wait for the next version before this bug is resolved. With that being the defined policy, I was hoping someone from 3CX could offer a reasonable time estimation of when Update 10 will progress from Alpha, to release. This isn't a question about looking at release cycles to get an idea of when new features will be available, it's about having a manner of managing customer expectations of when they can expect an answer to the call issues they're experiencing.

Thanks again for your feedback though.
Cheers,
Garrick

 

[Guillaume Bourgeois]

Thanks Guillaume. Yes, I've got over 30 years experience in software development, so I know how software release cycles work.

I’ve been supporting 3CX systems for customers for more than 10 years. I’ve seen hundreds of comments exactly like yours, asking exactly the same question, and the answer has always been the same.

I’ll save you the wait: 3CX generally doesn’t provide ETAs for regular updates.

The only times I’ve seen 3CX give an ETA, usually within a few days, were when there was a major bug causing real operational impact for end customers and a fix was urgently required. In more than 10 years, I can count those cases on one hand.

What you’re describing isn’t a bug. It’s a limitation.
Permissions have worked this way for several versions. Users have explained their needs, 3CX listened, and they’re adding more flexibility. What @NikosK_3CX is saying is that the next version will provide additional flexibility.
He isn’t saying that 3CX is fixing a bug.

If you want the best indication available, calculate the historical development cycle of a 3CX update.
The average is roughly 3 months.

Based on previous update cycles:

- Around 25% chance of August
- Around 20% chance of September
- Around 45% chance of October
- Around 10% chance of November

So if you absolutely want an unofficial ETA, October is the most reasonable answer.

No guarantee. Just historical probability.
If you still prefer to wait for a 3CX staff member to give you an official ETA, that’s fine.

But historically, you probably won’t get one.

Ref.:

Post in thread 'Text to Speech - ETA?'

Aug 11, 2017

Hi Jim,

No, there is no ETA to share, we know this is a very important feature and we'll be adding it as soon as we can, but we can't provide any dates...

Kind regards.

• edossantos

Unsupported Post in thread 'Database in V20'

Nov 4, 2024

If it is for reporting we will be releasing the reporting integration with Update 5. (No ETA)

• NicholasP_3CX

• 

Unsupported Post in thread 'Database in V20'

Nov 5, 2024

If you wait for update 5, which will be 1-2 months we are thinking (BUT WE ARE NOT SURE) you will have access to accurate reporting data which you can easily do your own reports. Its going to be the big feature of update 5. So just wait a bit more

• N_G

• 

Post in thread 'Scheduled Report Issue After Upgrade to Version 20'

Feb 18, 2025

This has been brought up countless times in the forums.

We will be releasing a new reporting engine soon (NO ETA! however, but it shouldnt be too long now)

https://www.3cx.com/blog/releases/call-reporting-update-6/

https://www.3cx.com/blog/releases/improved-reporting/

• NicholasP_3CX

• 

Solved Post in thread 'Specific rules dummy user'

Feb 8, 2022

@TheoJanssen11

Exceptions that use specific office hours do indeed currently only work with the 3CX Standard Office-hours mode so what you're experiencing is actually expected.

That said, we are looking into ways to improve this however there currently is no ETA for when a change in behavior for this feature will be released.

• ChrisC_3CX

Post in thread 'QuestBlue'

Nov 3, 2021

Hi @jeffharlan,

I can't give an ETA on that, suffice to say that keeping an eye on the blog for announcements regarding QuestBlue would be best.

• VasilisV_3CX