Accessing call reports on Pro Edition

[garrick.cobcroft@gsconsul]

Hi, I spent a large amount of time thinking I was going insane, when trying to debug some call flow on a customers system and couldn't find the Reports menu option. After a lot of forum searching, I found this comment by Theodore:-

"Please refer to the below guideline with the complete list of roles and access as System Admin does not have access to the reports:
• https://www.3cx.com/docs/manual/access-roles/"

Can someone please explain the thinking behind this, it would seem to me that the sys admin is the person most in need of the reports?

Thanks,
Garrick

 

[NikosK_3CX]

Please note that, for now, the roles that have access to the reports are as per the blog you mentioned.
In update 10, you will be able to provide separate permissions for reports and call recordings from the view options of the extensions.