Datev 3CX Integration - Lack of information transfer (brokering)

[BPG IT]

Currently there is a reproducible error in the 3CX, which exists since V16 up to the latest V18.
In case of forwarded external calls that are transferred internally via brokering (e.g. external call comes in, colleague brokering to colleague, or secretary brokering to boss), only the brokering employee (the colleague/secretary) is displayed in the Datev integration history. But not the external phone number that really called.
In the user case, the boss/colleague had to look up the phone number of the corresponding secretary/colleague from his/her own history and enter it manually.

 

[fxbastler]

Hello,

yes, this is the expected behavior. Only in the case of direct calls (B transfers to C without hold) the number of the caller appear on the person called. The solution: B ends hold and then transfers directly.

 

[BPG IT]

However, this circumstance is not comprehensible for many users. If there is a brokering function that works well from a purely technical point of view, why should we resort to manual forwarding again?

 

[fxbastler]

pls look here (with fancy pics), translate if you need

 

[BPG IT]

All right, thanks for the answer! So you have to deal with this circumstance.
// Ok, vielen Dank für die Antwort. Mit diesem Umstand muss man dann also leben :/