Increase the length of digital receptionist recordings?

[Scottie Holden]

I have a client that plays recorded messages involving their real estate listings to callers. We have this setup through digital receptionists and the recording is changed once a week or so. Often, the recording is stopped before they have finished their list, and it appears to be capped at 2mins. Where/how can I increase this timeout?

 

[leejor]

Does this help?
https://www.3cx.com/blog/docs/maximum-duration-voicemail/
or
https://www.3cx.com/blog/docs/vad-recording-large-messages/

 

[Scottie Holden]

I had found that previously and I did increase that value, but it only seems to affect voicemail messages being left. When recording a greeting or message for an IVR, the recording still stops at 2 minutes.

 

[ivank]

Scottie, what version are you using?
Have you restarted IVR service after changing MAXVOICEMAILDURATION?

 

[Scottie Holden]

I'm on 15.5. The service has been restarted after the change. The change did affect the length of a voicemail that callers are allowed to leave, but it did not affect the max length of recorded messages that callers hear in the IVR. I have not followed the config change pasted below yet as it did not seem to match what I see in 15.5. Please advise.

How To Fix It
The solution is simple. We just need to modify a configuration file to increase this limit to a point where it no longer interferes. To do this:

1. Open the following configuration file with a text editor:

%ProgramData%\3CX\Data\Http\Interface\ivr\web.config

2. Add the maxRequestLength parameter assigning the desired value. For example, to set it to 16Mb and allow recordings of up to approximately 20 minutes:

<configuration>

<system.web>

<httpRuntime maxRequestLength=”16384″/>

</system.web>

</configuration>

 

[ivank]

Please, set logging level to Verbose. Make a test call for each scenario which isn't affected by the new setting.
Locate c:\ProgramData\3CX\Instance1\Data\Logs\3CXIVR.log, zip it and send to me as a personal message.
If it's too big, you might want to stop IVR service first, delete the file, start IVR again and repeat the test calls.