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Upgrade to V20 Update 1 for Scheduled Reports, Faster Backup & Restore

It says "total 0". If I do the random provisioning directory, it shows
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Perhaps the issue is that the phone system is not the owner like all the other directories? This issue just started last night after I upgraded to 20 Update 1. It was working fine up till then.
 

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Right, try changing the owner:group.
 
SteveITS said:
@jmoffitt The "-l" shows the details of the files. (long format)

See this thread:
Click to expand...
Thank you. That didn't fix it for me, but put me on the correct path. There were some old directories in the CustomTemplates folder that I removed and it is working correctly again.
 
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Install issues on New 20.0 Update 1 Release
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Anny suggestions on how to resolve this ?
 
Just tried to upgrade a V18 latest update server to V20 Update 1 Release and this is the log that I get. If I read this correctly it has to do with the postgresql database either access to or from?
 

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we are getting a 500-OK error on one of our recently upgraded V20 systems. this was a backup of v18, restore to a fresh v18 since it was failing to update, and then update to v20.

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this 500-ok happens on the dashboard page. clicking ok allows the dashboard to be used, but i see on the debug of chrome this,

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checked all the firmware directories for proper ownership and all says "phonesystem:phonesystem" so not sure what is really going on. The system works just fine, but would like to get rid of this error.

this is one of our original 5 customers from 10 years ago, so the system is quite old and has been upgraded from every release since 2014.
 
Hello All,

I am desperately trying to understand how to plan a report of the type "Queue Answered/Unanswered Calls (Graph)".
It seems it's gone in V20Update1(873).

I have a hard time trying to grasp the philosophy behind all those changes.

Thanks

David
 
It seems like the reports have taken a huge backward step from v18 to v20. No longer have flexibility to schedule custom dates/times and no longer have flexibility to filter based on specific ring groups etc. It's now all or nothing on a very limited schedule. When will v20 match up to v18?
 
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IITS Office said:
It seems like the reports have taken a huge backward step from v18 to v20. No longer have flexibility to schedule custom dates/times and no longer have flexibility to filter based on specific ring groups etc. It's now all or nothing on a very limited schedule. When will v20 match up to v18?
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3CX has stated that v18 will be supported at least until the end of 2024. Based on the significant progress made with each update for v20 I'm expecting enough feature parity to start updating our client systems during Q3, but some may need to wait until Q4.

We are running v20 internally on our own system and keeping track of feature requirements to make sure upgrading client systems does not cause any significant issues. v20 is a major re-write and not just an upgrade, so it's going to take longer than usual to get there.
 
accentlogic said:
3CX has stated that v18 will be supported at least until the end of 2024. Based on the significant progress made with each update for v20 I'm expecting enough feature parity to start updating our client systems during Q3, but some may need to wait until Q4.

We are running v20 internally on our own system and keeping track of feature requirements to make sure upgrading client systems does not cause any significant issues. v20 is a major re-write and not just an upgrade, so it's going to take longer than usual to get there.
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Sorry but that's not the case for us:

"If you have 3CX Customers still on V18 using 3CX Hosted they must be upgraded to V20 by May 31st, 2024.
This upgrade is mandatory to have access to the 3CX Admin Console and ensure uninterrupted service."

So we had absolutely no choice but to upgrade to v20 last month even though it has far less functionality in terms of reporting and we have lost vital features.
 
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We were notified by email on 12th April from "[email protected]" subject "Upgrade your 3CX Hosted customers to V20 by 31st May!" Those were the only details we were given.

We were never notified of any amendments to the schedule so without manually checking the blogs how were we supposed to know there was an extension? Also, I assume plenty of people would already have upgrade between 12th April and when those extension details were released (29th April).
 
What is the process for giving the calls quality assurance department access to only reporting and recording?

I'm granting the user's manager access, at which point user management becomes fully accessible.

Reporting access option in v18 is preferable to v20. Please keep in mind the duties of the users. The same users can only access the reporting, recording, and both off-board features. Quality assurance or call centres must produce reports, but we won't provide access to the entire manager access.
 
thanks for responding.

I am on V20 and linux. correct registration? A system owner was defined quite awhile ago. I have another one of these boxes to upgrade but testing on this one first.

yeah it would have been nice to get email that deadlilne was extended.

do we know when this will happen (getting the licenses updated?

Thanks
Leon
 
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Is there a Windows version for on-prem users that allows scheduled reporting yet? We are currently running v18 update 9, and I have twelve reports scheduled to run and email to certain people daily or weekly. I do not want to lose them whenever I upgrade to v20.
 
Leon, from other posts I think they are doing it on 6/27 so check back in 3-4 days.

John, 20u2 will be the Windows release. https://www.3cx.com/blog/releases/v20-update-2-alpha/. IIRC reports need to be recreated for the extension to receive them, but am not positive on that as I've been away for a week and am a bit fuzzy on the details.
 
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