Yealink W60B Phone provision

[Tyler Oz]

I have been trying to provision our new phones which are W60B. It was way too easy to have our phones provisioned in the old version. I would just plug the phones in then it would pop up. However, now I have to do it myself and it does not work. I have followed the steps on the 3cx page and did the whole process a few times. It still does not work.

 

[JohnS_3CX]

Hi Tyler,

DECT phones need to be provisioned manually. Did you follow this guide here?
https://www.3cx.com/sip-phones/yealink-dect-w52p/

Care to share the steps you followed so we can help?

 

[Tyler Oz]

I have done the steps 2 times. I am having difficulties to understand why 3CX is not added auto provision to any updates for these products. It works just fine for the sites that has 12.5V but wont work for V15 and up. I did not even do provisioning for the old versions.

Please advise if there is

 

[SweetAction]

I'd recommend setting Option66 - the W60Bs will auto provision then, provided you pre-register them in the console.

 

[Saqqara]

Need more info required, than it does not work

What is your setup ? https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Can you post screenshots of the config of the w60b

Does the base station register , when you enter the provision url

Any errors in 3cx activity log

Is the base station in adrdress blacklisted in 3cx

 

[Tyler Oz]

I came to work and I saw that provision was done. Not sure what caused it but I was able to see the phone under phone tab. However the system wont let me assign an extension to the phone.

Please help me out to assign an extension. is there any specific way to do it ?

 

[AWS2P]

Hi Tyler
take care not to publish sensitive infos on public forum , for your pbx safety, if you can remove screen copy in your previous post

 

[Saqqara]

All the info on assigning extensions is in the url,posted above,

You create the extension, do not add any phone type - as you are using stun you need to untick 'Block Remote Tunnel Connections (3CX App connections with Tunnel enabled & SBC will be blocked)' under options.

On the FXS/DECT config , under extension tab - add the required extension

 

[Tyler Oz]

I have generated a testing extension and did as suggested. Then added the extension to the phone under FXS/DECT config, extension tab.

The extension is not getting assigned.

Please advise

 

[Evolute IT]

I have generated a testing extension and did as suggested. Then added the extension to the phone under FXS/DECT config, extension tab.

The extension is not getting assigned.

Please advise

You need to manually force provision on the device itself. FXS/DECT templates are configured to never update automatically. They recommend you download the config then upload it to the device.

 

[Saqqara]

Have you re provisioned the dect unit,

Log into the dec base web front end (the password will have changed - Device Web Page Password under the FXS/DECT Details). and click on the 'Auto Provision Now' under Settings -> Auto Provision

See step 2 for screenshot - https://www.3cx.com/sip-phones/manually-provision-yealink-dect/

 

[YiannisH_3CX]

Also assuming that the provisioning of the DECT base is done you need to add the handsets to the base.
https://www.3cx.com/sip-phones/register-yealink-handsets/

 

[Tyler Oz]

I have done all of these steps but the extension is not still getting assigned to the phone.

 

[Tyler Oz]

could be this the problem ? I have installed an other phone. It shows up on the 3CX management console but It does not allow me to assign any extension.

 

[SweetAction]

Did you follow the steps here: https://www.3cx.com/sip-phones/manually-provision-yealink-dect/ to register the base yet? This screenshot shows that no SIP accounts are on the base.

 

[Tyler Oz]

Please see the attached files. It looks like headset is registered.

 

[Saqqara]

The base unit has not provisioned with the 3cx server

1. Check the MAC address of the base unit, against what you have entered for the device under FXS / DECT

3. Check 3cx blacklist, and delete any ip’s

2. Check the provisioning url entered in the dect base unit. If OK, click on “provision now’ . If this works, the password for the web front will change . see my previous post, to get the password

 

[Tyler Oz]

I have checked the MAC address and they match.
No blocked IP address on the system.

URL is correct as well. Not sure why the password is not changing. I have tried to paging the handset from webpage and it ranged.

 

[Tyler Oz]

which provisioning method should I use ? one screen shot shows LAN but an other one shows DIRECT SIP

 

[Saqqara]

If the phone on the same network as the 3cx server ?. If so it should be setup for lan