How to Configure Fanvil H Series

Fanvil H2U/V2, H3/W, H4/W, H5/W, H6W models

Important

  • Used phones previously connected to another PBX system need to be reset first. See how to do this here.
  • Follow this guide to Upgrade your Firmware.
  • Fanvil H2S is marked as EOL by the vendor.
  • Known Limitations
  • These models only support Speed Dial / Custom Speed Dial BLF types.

About the Fanvil H Series Phones

Fanvil Hotel IP phones are specifically designed for use in hotels, schools and retail, featuring a compact appearance and HD audio. Costs start in the region of $55.

  • Fanvil H6W: Features a customizable 3.5” color screen with five programmable softkeys for hotel services. It ensures seamless connectivity via dual-band Wi-Fi and PoE-enabled Ethernet, complemented by HD voice for superior audio quality. Costs in the region of $150.
  • Fanvil H5(W): Features a customizable 5” color screen, with the ability to add your hotel’s logo and address on the screen directly from the IP phone’s management platform. It comes with 6 programmable softkeys for hotline services, such as housekeeping, morning call and more. It supports 2 SIP lines, a phone hotspot and a charging port and comes with built-in WiFi. Costs in the region of $90.
  • Fanvil H4(W): A cost effective model that comes with 5 programmable softkeys. It provides connectivity via dual-band Wi-Fi (H4W), PoE-enabled Ethernet, and HD voice for clear audio. Costs in the region of $84 and $120.
  • Fanvil H3(W): The affordable choice for a hotel IP phone. This elegant phone has 6 programmable soft keys for hotline services, such as housekeeping, wake-up calls and more. It supports 2 SIP lines, a phone hotspot, a charging port, and comes with built-in WiFi. Costs in the region of $75.
  • Fanvil H2U: A compact hotel IP phone. Tiny and powerful it supports 2 SIP lines, 10 speed dial keys and 3-way conference. Supported SIP hotspot, can share one number from the server so you never miss a call! Costs in the region of $50.

Step 1: Identify your Fanvil H Phone and MAC Address

Fanvil H series model and mac address

Be sure you follow the steps for the correct phone model. You can find the model and MAC address on the labels at the back of the phone, or by pressing on the “Menu” and navigating to “Phone status > Phone”.

Take a note of the MAC address, you will need this for the configuration. Find out more about your IP Phone MAC address.

Step 2: Add The Phone to the Extension

From the Admin Console in your Web Client:

  1. Go to “Users” and select the user you want to add a phone for.
  2. Click on the “IP Phone” tab. Click “Configure a phone” to add a phone.
  3. Now select your phone model from the dropdown menu.
  4. Enter the phone’s MAC address without dashes or colons, and click “Add phone”.

Step 3: Router Phone, SBC or LAN?

  1. If 3CX is on the cloud, you must use a router phone or SBC.
  2. If 3CX is on-premise or self-hosted, you have an additional option, “Local LAN/VPN”.
  3. Click “Add Phone” to save the phone configuration for this extension.

Step 4: Connect the Phone

3CX will now create provisioning information for the phone and make these available on the provisioning URL. The phone must connect via Wi-Fi to this URL to retrieve its configuration information and authentication details. You have the following options:

  1. RPS - Connect the phone to the network within 14 days. If it is already connected, restart it. The phone will be configured automatically and restarted.
  2. PNP - If 3CX is on-premise or connected via SBC, you can connect the phone to the LAN over WiFi and look for it in the PNP dialog (Admin Console > Phones > PNP Phones). Right-click and assign it to the extension you configured above. Your Wi-Fi network must be connected to the same local network as the SBC or 3CX system.

  1. Alternatively, you can log in to the phone's web UI and enter the URL manually. You can also use DHCP option 66.

See also

Last Updated

This document was last updated on 19 June 2026

https://www.3cx.com/sip-phones/fanvil-hotel-series/ 

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