Easily monitor all call activity and manage voicemail greetings directly from the softphone.
A new Beta update is available for the 3CX Softphone for Windows. Version 5.2 introduces new call visibility options and the ability to manage voicemail greetings from the app. Here’s what’s included.
View All Calls in One Place
A new dropdown has been added under “All Calls” to give users visibility over all calls in the system, including queue calls. It also shows a list of extensions with their queue status.
- View queue and non-queue calls simultaneously
- Monitor extension status in real-time
- Receptionist can drag and drop calls to team extensions
Configure Voicemail Greetings from the Softphone
You can now upload or record voicemail greetings directly from the softphone. No need to use the management console or dial-in menus.
To set or manage greetings:
- Click on your avatar (top left) > Configure > Greetings
- Upload a WAV file
- Record from your softphone (microphone icon)
- Record from your IP phone (deskphone icon)
- Delete, download, or revert to default
How To Get 5.2 BETA
Go to the Microsoft Store to find and install 3CX BETA.
Note: Avoid running the production version alongside the BETA to prevent conflicts.
View the changelog for a detailed breakdown of updates and fixes in this latest build.
Windows Softphone Forum
Head over to the dedicated Windows Softphone Forum to let us know what you think.
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