There are situations when you are making an outbound call and you need to know which outbound rule is being matched for the call. When you are using multiple outbound rules, it might be difficult to figure out which rules are being used. You might need to determine this in order to configure priorities. You can find out which outbound rule is being used using the 3CX Server Act [...]
In this post, we will show you how to find out why a call to another extension is failing, and 3CX is indicating that the called party is busy. Reproduce the problem by making a call to the extension number causing the problem. Load the 3CX Management Console. Go to the "Server Activity Log" node. At this point, you have two options – filter by one of the extensions or filter b [...]
In this scenario, we are going to show you how to use the 3CX Server Activity Log to identify why a call to another extension is failing. In our scenario, the phone of the calling party shows "Forbidden" when the call is made, while the phone of the called party will never ring. The procedure described below can be used to troubleshoot similar situations. Proceed as follows: As [...]
In this troubleshooting scenario, we are going to use the 3CX Server Activity Log to troubleshoot a situation where a user is trying to make an outbound call, however the call is terminated immediately and he receives the error: "Destination not found" on his phone. Load the 3CX Management Console. Ask the caller to try and make the call again, reproducing the problem. Go to th [...]
The 3CX Activity Log is an important troubleshooting tool that can help you identify the cause of simple (and possibly not so simple) issues. In this example, we have a scenario where a Director (having extension 100) is trying to call another extension (120), however the call is being transferred immediately to voicemail. Here is how to troubleshoot such a situation using the [...]
This guide is outdated. Introduction This document describes the configuration of a Zyxel P-662 for the use with 3CX Phone System. We will take look into the NAT configuration necessary for 3CX Phone System and VoIP Providers, Remote Extensions or Bridges. The firmware version tested was ZyNOS Firmware Version V3.40(AGZ.9) dated 01/08/2010. Status In general the Zyxel P-662H-D1 [...]
Goztur Bilisim, a leading distributor of VoIP solutions in Turkey, has partnered with 3CX to offer low cost software based phone solutions to businesses of all sizes. London UK and Izmir, Turkey, 24 September 2012 - 3CX, developer of the award-winning Windows VoIP PBX, 3CX Phone System, has appointed Goztur Bilisim as a 3CX Distributor in Turkey. The company’s great expertise i [...]
Hotel Module is no longer available for download. It is integrated with the updated PRO version. To download go here. 3CX is pleased to announce the release of the 3CX Hotel Module which is designed to work with 3CX Phone System 11. Once installed, it turns 3CX Phone System into a fully featured Hotel PBX. The module adds: Check In/Check Out Wake-up Call Functionality Maid Sta [...]
3CX is pleased to announce the release of Service Pack 1, build 27011 for 3CX Phone System 11. This service pack fixes several issues and also adds new features such as support for HTTPS and a redesigned firewall checker. To download this update, simply login to the 3CX Windows Management Console from Start > All Programs > 3CX Phone System > Windows Management Console [...]
Important! This guide applies only to 3CX Phone System 11, it does not apply to 3CX Phone System 12 since the setup wizard makes the procedure automated now. This guide describes how to configure HTTPS / SSL for 3CX Phone System 11 installed on an Abyss Web Server. You need to be running 3CX Phone System Version 11 Build 27011 or later. Note: If you have been running a previous [...]
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