Applying the extension Fair Use Policy in the education sector. Following on from our recent extension Fair Use policy blog a couple of days ago, we have an update for Partners working across the Education sector. License Requirements We're offering a generous 20% discount on the end user price for license purchases, renewals and upgrades to a minimum 32SC+ license, in keeping [...]
CSR, Tech Support and Sales teams are on holiday from 11-15 August 2025. 3CX will observe a brief shutdown period from Monday 11 to Friday 15 August 2025. During this time, our Customer Service, Technical Support and Sales teams will be limited as staff take a short summer break. This applies to all channels of communication, including phone, email and ticketing systems. For an [...]
Reinforcing strategic alignment and collaboration. Partners across North America attended invitation-only high-level meetings in New York and Dallas hosted by 3CX, a pioneer in the VoIP industry - giving Partners in the USA and Canada the opportunity to reflect further on 3CX 2025 strategic direction. With a 20 year history of helping build SIP interoperability, providing freed [...]
Important changes to trial keys, key replacement and hosting options. In line with our 2025 strategy, we’re making changes that affect the way trial keys, commercial key replacements and hosting on 4SC licenses are handled. Read on for a breakdown of what’s new. Trial Keys Now Issued as 8SC PRO Trial keys are now issued as 8SC PRO licenses instead of 4SC PRO. The validity of a [...]
PUSH date extended and how to upgrade to V20. Following on from our update in December, we’ve extended PUSH support for V18 users until August 31st, 2025. This gives more time to complete your migration to V20. After this date, PUSH for both Android and iOS will stop working on V18. To keep receiving PUSH, you must be on V18 Update 9B or V20. Reminders V18 is end of life: No fu [...]
Deadlines, steps, and key benefits for V20 migration and what to do if you remain on V18. As discussed in our update from May, for those users not already on V20, the priority is upgrading to V20 to benefit from ongoing technical support, security updates, and the latest features. If you are unable to migrate immediately, upgrading to the latest version of V18 is critical to ma [...]
Holiday schedule and warm wishes from Team 3CX. As we wrap up 2024, the 3CX team is gearing up for some well-deserved rest to celebrate the holiday season. Here's everything you need to know about our availability during this festive period: Sales, Technical Support, and Customer Service will be closed on: 25th & 26th December 2024 1st January 2025 Reduced holiday hours app [...]
Simplify customer management and cut costs with multi-tenant. 3CX is offering Partners an exclusive opportunity to get started with multi-tenant at a lower price - for a limited time only. Our expectation is you’ll begin migrating suitable customers now. This discount will help you do so, giving you the chance to transition customers at a discounted price and align with the dir [...]
Upgrade to V20 required for NFRs running on V18. If you did not upgrade your NFR to V20, you may be experiencing a loss in Simultaneous Calls (SCs). This is because your licenses are restricted to 2 simultaneous calls (2SC) only. You have also lost access to PRO or ENT features. To avoid lost SC calls an upgrade to V20 is required. For those who missed the deadline and need to [...]
EOL V18 technical support updates. By the end of 2024, V18 will be End of Life (EOL). In the meantime, we’ll be making changes to the way we currently support V18 and how you can access support moving forward. Any instances on V18 should upgrade to V20 before the end of the year. 3CX V20 is more secure and better performing. It also introduces a brand-new Windows softphone, cal [...]
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