We’ve made 3CX SMB even easier to access by streamlining how it’s managed. SMB is designed to be an easy-to-use solution and we want our user experience to reflect that simplicity. We’re removing unnecessary steps and making the overall experience more straightforward by consolidating management within the Admin Console. This blog answers 3CX Community questions explaining what [...]
The market is changing faster than many partners realize. Telephony is no longer a differentiating technology. It has become infrastructure - just like electricity, internet, or WiFi. Customers expect it to work. Period. In our previous blog, we described how the traditional PBX is evolving into an AI-driven communications platform. But when the platform evolves, something else [...]
How business communication is really changing in 2026. For many years, business telephony was little more than a basic utility. It worked — or it didn’t. Calls came in, were forwarded, ended up in a queue or voicemail. Functional, but passive. That era is over. With the rise of AI, communication is shifting from a reactive infrastructure to an active participant in business pro [...]
Cost-effective transcription for 8SC, 16SC, 24SC and 32SC licenses. We’re happy to announce that 3CX Enterprise Plus is now available for users with 8, 16, 24 and 32SC license keys! If you’re on V20 Update 8, you can enjoy our online transcription service with Enterprise Plus, making accurate and reliable call transcription accessible without the need for dedicated on-premise h [...]
Modest increases for smaller licenses & hosting, reductions on larger licenses. Over the last year, we’ve been open about the direction of our pricing and strategy and our approach on fair use of extensions. As part of this ongoing alignment, updated pricing is now in effect. Here’s what’s changing - and why. Why Adjustments are Needed As previously shared, a small group — [...]
Effective late January 2026. We’ve got some price changes coming into effect late January 2026. We want to give you a heads up! All orders placed prior to the effective date will be processed under current pricing. Updated prices will be published towards the end of the month, and any new quotations issued from that point onward should reflect the revised pricing. Ongoing Revie [...]
Free Version - the perfect starting point. We’re excited to announce plans for an all-new Entry-Level Free Version designed for enthusiasts and micro-setups. A Free Entry Point for Hobbyists and Micro-Setups With the arrival of the Basic Edition, we can also announce that we will introduce an entry-level FREE 4 Simultaneous Call variant of the Basic Edition tailored for hobbyis [...]
3CX Basic Edition: Modern, Reliable, No-Frills Telephony The new Basic Edition is engineered for organizations seeking a rock-solid, core phone system that prioritizes reliability, security and manageability - without the complexity of advanced features like AI or full CRM integration. It's the perfect choice for users who need dependable voice communication above all else. Key [...]
3CX Enterprise Plus powerful call transcription in 8SC or 16SC. We're thrilled to announce a new addition to our 3CX lineup: 3CX Enterprise Plus! This exciting new edition is designed to make advanced call transcription accessible and affordable, especially those with smaller installations most suited to 8SC and 16SC licenses with up to 80 users. For too long, high-quality call [...]
Important notice on our holiday operations and order management. As 2025 comes to a close, the 3CX team is getting ready to take a well-earned break for the holidays. From 22nd December 2025 to 5th January 2026 we will be operating with reduced staff, so we strongly recommend that you place any important orders, make payments and request changes before 22nd December to ensure t [...]
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