Here's how to choose the hardware for your AI Server in V20 U10. The performance of the 3CX AI Server can be measured in several ways. However, the two most important factors are: Average Speed Factor (how many minutes of recordings can be processed in ONE minute of AI Server time); so a Speed Factor of 10x means that the server can process 10 hours of recordings in one hour of [...]
Get call details, summaries and transcripts by email. 3CX V20 Update 9 introduces a new feature for AI Agents: Send Email. This allows AI Receptionists and AI Personal Assistants to send an email with key call details when a call is blocked, screened or disconnected based on your AI Agent settings. The email includes caller details, an AI-generated summary and the full transcri [...]
Prepare your knowledge base for faster, more accurate AI retrieval. Your AI Agent is only as good as the information it can find. When setting up an AI Agent, one of the biggest challenges is preparing the knowledge sources it will use. Traditional formats such as PDFs, Word documents, spreadsheets and presentations are designed for people to read. They’re not always easy for A [...]
How the new AI features in Update 9 RC3 compare to Update 8. Update 9 RC3 introduces a more streamlined AI experience, making it easier to manage how your system handles calls. With a cleaner interface, improved call routing and more flexible AI controls, you can fine-tune behaviour without added complexity. From smarter prompts to better call screening and handling, everything [...]
Hands-free automated VM provisioning for Proxmox VE. We are excited to announce a faster, hands-free method for provisioning a 3CX PBX Virtual Machine on Proxmox VE. Our newly released documentation walks you through a fully automated deployment script designed to save you time and reduce configuration errors. From Manual Clicks to Automated Provisioning Deploying virtual machi [...]
Forward your 3CX operational, security and audit events directly to any Syslog server. For large enterprises, regulated industries and any organization running a Security Operations Center (SOC), having phone system events siloed on the PBX itself is no longer enough: Compliance frameworks demand centralized logging Auditors demand traceability SOC teams demand real-time visibi [...]
Better tools to manage VoIP Provider template changes to your trunks. We're building up your VoIP Provider toolbox with Version 20 Update 9, giving you better management for your custom templates. The new VoIP Provider Template Builder is a powerful, built-in toolset designed to let you create, customize, and manage SIP trunk templates directly from the 3CX Admin Panel. The new [...]
More control over wait times, routing and caller experience. V20 Update 9 introduces a major set of improvements to queue behaviour, designed specifically for enterprise call centers. These updates give Admins greater control over how calls are handled, how long callers wait and how queues respond under pressure. From smarter escalation to more flexible callback options, the fo [...]
Simplify creation of 3CX XML templates with our AI Prompt. We’ve prepared an AI Prompt for use with an AI Chat agent, designed to help create a CRM XML template for your CRM. It has been built and tested specifically using the Cursor application, using Claude Sonnet 4.6 as the model. You can download the CRM_Prompt.md file to try it out yourself. The video below shows how you c [...]
Deploying multiple 3CX MCUs and AI transcriber engines in a single LAN. When running multiple instances of services that require public-facing FQDNs and SSL certificates, managing the certificates can be a challenge. To provide meaningful examples of what can and what cannot be achieved, we will use a common scenario as a starting point, and then expand on how variations impact [...]
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