Should you discover that the 3CXPhone for 3CX Phone System for iPhone closes unexpectedly when you are trying to dial a number, this means that upon the first ever startup of the application, you denied the client access to your contact list. This notice is can be also seen in the Apple Appstore in the Important Notes section: “You must allow the application to access your cont [...]
In case 3CXPhone (Android or iOS) causes an unexpected problem, follow this procedure to sent logging information from your device to the 3CX Support Team. 3CXPhone for 3CX Phone System on iOS You can get crash logs on iOS devices by connecting with iTunes. Synchronize your iOS device with iTunes. Depending on which operating system you have: Mac OS: go to Library > Logs &g [...]
The default timeout of the 3CX Management Console's web interface is 10 minutes. You will be automatically logged out if there is no activity for this amount of time. Use this procedure to to alter the timeout. The following applies to both IIS and Abyss Web Server installs. Browse to C:\ProgramData\3CX\Data\Http\Interface Make a backup of web.config Open web.config in your fav [...]
Calculating the bandwidth used for VoIP may seem like a daunting task, however it is rather simple, especially after understanding simple some principles. VoIP calls consist of two main parts: The call management section is the part which gets the call going. It signals call initiation, ringing, disconnect, and other communications performed between the two endpoints in order t [...]
Introduction This article explains what the Echo Test is and how it can be used for troubleshooting. Imagine that you are configuring a new extension. Being an Administrator, you would normally be doing this after office hours meaning nobody is around to help you test the new extension. You need to ensure that the extension is working fine and this is where *777 Echo Test comes [...]
The inter-digit timer is used to configure the amount of time the phone waits after each digit is dialled before it assumes the user has finished entering digits and automatically sends the dialled number. This only applies whilst the phone is already off the hook. This setting needs to be configured on the phone. This article explains how to do this on the phones supported by [...]
The release of the snom phones firmware version 8.7 may cause the following errors: Outbound calls are dropped with the following error, "Unsupported Media Type" on the phone's display. Incoming calls are dropped when answered. In order to address this issue, you will need to: Upgrade to 3CX Phone System version 11 SP2 or above. Log on to the 3CX Phone System Management Console [...]
3CX supports the snom desktop 3xx, 7xx, and 8xx series and this guide will show you how to provision snom 320, 360, 370, 7xx, and 8xx phones with firmware version 8.7.3.19 for 3CX Phone System. The easiest way to set up a snom phone for use with 3CX Phone System is to use the built-in plug and play provisioning functionality inside 3CX Phone System. This will allow the phone to [...]
3CX MyPhone allows you to quickly launch calls by double clicking on an extension or a missed call. It also integrates with Outlook to allow you to quickly dial a number in your contact list(if you are using 3CX Phone System 10 and above and want CRM integration, please read this article). If you are using 3CXPhone for Windows, the call will be launched directly on the phone. I [...]
To understand why information might seem to be inconsistent between reports, let's first take a better look at the information provided in each report. The Call Log Report provides a list of calls that have been affected in the time period specified. On the other hand, the Extension Statistics Report is a summary report showing how many inbound and outbound calls have been made [...]