LONDON, UK 11 JUNE, 2014 – 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System announces that the Republican Party of Minnesota has successfully deployed 3CX phone System in its call centre. Following the installation of 3CX Phone System the Party have cut their office and call centre costs by around 55% a month, totalling approximately $21,000 a year. 3CX Phone System has provided a high quality IP PBX with a large array of easy to use call centre features. Using features such as call queue monitoring and supervisor features, the Party were able to successfully manage the busy call centre to ensure that all constituents’ calls were answered in a timely manner. In addition 3CX Phone System has enabled increased efficiency within the call centre by providing a variety of different queue strategies and real time queue statistics.
Mr De Haven, Executive Director of the Republican Party of Minnesota said:
“We have a terrific new solution in place that works as it should, the users like it, and the experience of getting it all installed and ‘turned on’ was painless. BusinessWare is a good ally to have.”
Michael Langman, CTO of MDLsolutions said:
“3CX Phone System has successfully met the Party’s call center demands by providing a high performance, reliable phone system that supports a large array of useful and easy to use features.”
About MDLsolutions Solutions (www.mdlsolutions.com)
Founded in 2002, MDLsolutions has provided and still continues to provide custom telecommunication software solutions to many organizations from various service related fields. Accompanied by the experience our founder gained from almost two decades of working in IT Telecommunication with Cisco, ShoreTel, Avaya, Nortel, Mitel, Microsoft, Aculab, Brooktrout (Cantata) and NMS, MDLsolutions has enabled their customers to not only acquire cutting edge technological/resources but has effectively increased their productivity through their custom and turnkey solutions.
About BusinessWare Solutions (www.businesswaresolutions.com)
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