The how’s and why’s of upgrading to V20.
Over the last few months we’ve communicated with all customers on V18 FREE urging them to upgrade to V20. If you did not upgrade then your 3CX system as of the 1st of August 2024 no longer supports 10 users but 4 users.
In addition to this, your system no longer receives important security and product updates.
This article is our final effort to help you upgrade your 3CX and maintain the functionalities you’re used to - for free!
You have 3 routes you can take, more on each one further down:
- Upgrade your free 3CX V18 subscription to V20 - before 1st of August.
- Purchase an upgrade to 4SC PRO for $195 and remain on V18.
- Move to a free shared hosting instance for up to 10 users - 3CX SMB
Option 1: Upgrade to V20 in 3 Simple Steps
The upgrade process is straightforward and consists of 3 simple steps:
- Access the 3CX Management Console
- Click on “Settings” and then “Updates
- Click on “Upgrade
We’ve even prepared a full guide with all the prerequisites.
How to Upgrade to V20
Option 2: Upgrade to a 4SC PRO & Stay on V18
Upgrading to 3CX PRO and remaining on V18 depends on whether or not you are assigned to a 3CX Partner.
No installation or configuration support is included in the price. IT & Networking knowledge is required.
Before you buy a commercial license, make sure you explore the option of 3CX SMB as this is ideal for small businesses with few users, and it’s still free. Some IT and networking knowledge is required, 3CX offers no support for SMB users.
Option 3: Switch to 3CX SMB - Perfect for Small Businesses
If you are running 3CX for up to 10 users without any internal IT knowledge or any interest in working with a 3CX Partner you should switch to 3CX SMB - for free.
If you have a micro-installation (2-3 users) you might even consider bundled telephony solutions, which 3CX does not offer. These bundles may be included in your office package and include telephony, SIP Trunks and so on, e.g. Teams.
3CX is designed to cater for larger businesses who have the internal knowledge to run and manage the system themselves or use an IT provider. If this is not the case for you then switch to SMB or find a solution which better suits your needs.
Create a new SMB system via your customer portal free of charge.
