Select the Realtime API provider and models that best fit your 3CX AI Agent setup. V20 Update 10 gives Admins more choice when configuring 3CX AI Agents, with support for both OpenAI and xAI Grok as Realtime API providers. Choose the provider you want to use for live AI calls and configure the corresponding realtime and text models. Each provider uses its own API credentials an [...]
Kevin Attard Compagno and Nicholas Borg walk through the latest firmware and AI improvements in Update 10 Alpha 2. Want to see what’s new in 3CX V20 Update 10 Alpha 2 in action? In this video, our Product Comms Manager Kevin Attard Compagno and CAIO Nicholas Borg take you through the latest additions directly from the 3CX Admin Console. They demonstrate the new phone firmware c [...]
Use the 3CX MCP Server to turn useful call transcripts into Knowledge Sources for your AI Agent. Companies already have useful knowledge inside their 3CX call transcripts. The challenge is turning those conversations into information an AI Agent can use. With the 3CX MCP Server, you can use an AI client such as ChatGPT or Claude to review selected transcripts, extract useful in [...]
Prepare your 3CX system for outages with tested backups, a clear recovery path and a simple validation plan. A 3CX backup is an important part of disaster recovery, but it is not the whole plan! If a PBX fails, you need to know which backup to restore, where to restore it, which external services may also need attention and how to confirm the system is working again. The best t [...]
Use 3CX MCP to connect your AI and PBX data, creating reports on questions that matter. Standard 3CX reports cover the metrics most teams need day-to-day. But sometimes you need to go further. Which hours caused a drop in service level? Were abandoned calls caused by high demand or unavailable agents? Which call journeys involved the most transfers? With the 3CX MCP Server, you [...]
Help customers turn information inside their 3CX into actionable answers and insights. Every day, your customers generate valuable information inside 3CX. Customers call, agents answer questions, queues get busy, sales teams have conversations and managers need reports. The challenge is not always collecting that information. It is finding and using it quickly. With the 3CX MCP [...]
Deploy vendor-tested firmware to selected IP phones with flexibility to leave remaining phones on 3CX-tested firmware. V20 Update 10 Alpha 2 builds on the first Update 10 Alpha, which introduced MCP support, the standalone 3CX AI Server, the Customer Service AI Agent and programmable voice applications. This release gives Admins more control over IP phone firmware by allowing v [...]
Making the right call between separate, multiple companies on one 3CX - versus a dedicated PBX instance. 3CX Multi Company mode allows you to host multiple companies on one 3CX system. Each company operates within its own department, users, extension ranges, prompts, phonebook, office hours and call handling. The license key is still shared. Licence capacity, simultaneous calls [...]
New interoperability model: 3CX Tested, VoIP Tested & Community Tested. V20 Update 10 gives more choice and freedom when selecting SIP Trunk Providers. Instead of a provider depending on direct 3CX testing before becoming available, providers can now complete the required 3CX interoperability testing themselves and submit their results for review. Community-submitted templa [...]
Every call, chat and contact synced straight to Odoo, right out of the box. With Version 20 Update 10, Odoo CRM is now natively integrated with 3CX - a big deal for the large number of businesses already running both platforms. This means Admins can connect the PBX directly to Odoo in minutes, with no custom CRM template to maintain and no third-party middleware slowing things [...]
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