This year’s MKB Proof Awards honored 3CX for its cloud-native initiative - 3CX StartUP. Designed to tackle the hurdles of post-pandemic communication shifts, StartUP was characterized as an ‘indispensable cloud-native solution with many possibilities’. 3CX StartUP is a miniature IP PBX simplified for the needs of SMEs and startups that takes just 2 minutes to install. No need t [...]
It is no secret that 3CX has been working very hard on developing and creating the coolest and most feature-rich, real-time live chat software out there. That journey has now brought even more features with the recent release of Version 18, Update 5. So let’s dive into those chat customization features in more detail. It couldn't be easier to set up Users signing up for StartUP [...]
With the full release of Update 5, 3CX has taken yet another massive leap forwards in becoming the best multi-channel team communication system on the market. WhatsApp Business integration makes it super easy for customers to get in touch via yet another means of communication. Let's take a look at the integration in more detail and see what features and benefits it will bring [...]
A hotfix is available for V18 Update 5. This addresses a localized and intermittent issue that causes WhatsApp messages to be delivered blank - with no content. No PBX functionality is affected. We urge you to install the Hotfix as soon as possible to ensure your WhatsApp messages are always correctly delivered. To install the hotfix Click on “Updates” in the Management Console [...]
With Update 5 came the introduction of WhatsApp integration and our SMS integration received a massive overhaul. As a result, here are a few changes to be aware of in preparation for Update 6. Old Messaging proxy will be terminated SMS setup is now simpler with the configuration being carried out directly in the SIP trunk config. You do not need to configure numbers twice and S [...]
Two heads are better than one, let alone an entire team! No need to rely on a single person to respond to messages. Update 5 integrates seamlessly with WhatsApp & SMS making it possible for your entire team to collaborate and respond to incoming client messages. We’ve also added predefined message templates to shorten response times even further. Also, don’t forget to check [...]
The full release of the 3CX App for Android is now available from the Google Play store. It introduces WhatsApp integration and improvements to SMS/MMS, in line with Update 5. The Android App is now fully aligned to Version 18 meaning V16 instances will no longer be supported. Reply to WhatsApp & SMS on the go with 3CX App WhatsApp integration has been added in Update 5 all [...]
The 3CX iOS App official release is now ready to be downloaded via the App Store. Answer WhatsApp messages centrally and on the move with the 3CX mobile app for iOS. Optimized to fully support iOS16, the updated app will also only connect to a v18 instance. Work as a team to reply to WhatsApp and SMS/MMS Update 5 of 3CX version 18 has WhatsApp integration that is easy to set up [...]
Our latest Beta for the 3CX Android App is now available to download and test. Connections to 3CX on version 16 will no longer be possible. A new notification will alert you to upgrade when trying to connect to a version 16 instance. The Beta also paves the way for messaging improvements coming in V18 Update 5. No turning back! It’s time for V18 3CX version 18 has been out for [...]
TestFlight members can now access the new Beta release of our iOS app. It brings improvements to messaging allowing WhatsApp messages to be replied to and fixes issues with iOS16 devices. The 3CX iOS App will no longer work with 3CX Version 16! V16 instances no longer supported As reported back in May 2022, we are now stopping support for Apps running on version 16 instances. W [...]
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