Makes these phones provisionable again! Are you an existing user affected by the removal of provisioning of Yealink T29G, T46G, and T48G models? A new special firmware has been released which will allow you to once again provision these Yealink IP Phone models securely via 3CX. Why were these phone models removed in the first place? With Update 5 we had to up the security level [...]
Starting April 1st, 2021, new legislation in the USA came into effect that impacts businesses using SMS messaging. As of June 1st this year, this legislation became mandatory. So what is A2P 10DLC and how do you register? What is A2P 10DLC? Application-to-Person (A2P) 10-digit Long Code (10DLC) allows a business to send SMS messages from a messaging platform to customers over l [...]
The 3CX Web Client is a powerful tool that has been receiving more and more feature updates and improvements over time, but let's not forget the powerful presence status that is at the core of 3CX functionality. Do you and your users utilize the feature to its fullest? Read on to see why and how status profiles can be used. What is presence? If you are new to 3CX, presence stat [...]
Contact center managers and owners have had to adapt over the past 2-3 years to hybrid working environments, while still maintaining a high level of customer service. The world has changed, and so have the ways that clients want to engage with a business. New technology must be adopted, and agents need that extra helping hand to meet customer expectations. Let’s examine how usi [...]
Do you ever find yourself typing the same thing over and over again? If you do, you are not alone. No matter what type of organization or business you are associated with, there will generally be the usual common questions that you will ask each and every client. One of the best examples of this is customer service agents working in a busy contact center or support team. Messag [...]
As of April this year, WhatsApp had over 2.4 BILLION unique active users worldwide with over 100 billion messages sent daily! Setting up a WhatsApp account for your organization is certainly a no-brainer if you want to achieve greater customer engagement. When Meta released the WhatsApp Business API on May 19th, our 3CX developer wizards got to work immediately. It was clear th [...]
We are happy to share the names of our five top forum contributors for our quarterly giveaway. With over 1,000 posts between them just in the last quarter, our winners have been invaluable to the 3CX Community offering continuous advice, guidance and expertise. Here are our stellar Q3 forum contributors: bitn2 fxbastler Saqqara SweetAction aws2p Congratulations! A member of the [...]
3CX supports over 100 different SIP trunk providers globally. Applying and testing to become a 3CX supported VoIP provider is the best way to get your services out in front of 3CX customers and partners. To help you with this, we’ve prepared a technical document with the requirements for becoming a 3CX supported SIP trunk provider. Technical requirements for VoIP providers Gett [...]
We are two weeks away from the UC Expo 2022, and of course, 3CX will be exhibiting. So come visit us at booth P64 on October 12th and 13th at the Excel in London. UC Expo is the biggest Unified Communications and Collaboration exhibition in Europe, attracting thousands of industry leaders. An opportunity not to be missed! You will discover the latest technologies in terms of UC [...]
G2 Crowd recognized 3CX with 25 badges! These included ‘Leader’ titles across UCaaS Platforms, Call Center Infrastructure, Video Conferencing, VoIP and Contact Center categories. Once again, 3CX was also honored with the ‘Users Love Us’ badge commending excellent customer satisfaction ratings over the years. G2 is one of the most distinguished providers of independent user reviews for software products [...]
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