This Beta version of the 3CX App for iOS, now provides support for local Emergency Numbers (e.g. Ambulance, Police, Fire). In keeping with regulations as defined in the Ray Baum Act outlined below. Ray Baum Act: Direct Dialing & Notification The Ray Baum Act and Kari’s Law, requires direct dialing of local emergency numbers (e.g. 911) enabling the caller to dial 911 without [...]
Linking your CRM system with 3CX saves agents’ time finding client records, allows for personalized welcome messages, and improves workflow timescales. 3CX supports a large number of CRMs out of the box. For other CRMs, we encourage administrators to integrate using the 3CX CRM Wizard. The wizard allows you to easily create templates to link 3CX with any REST API-supported CRM, [...]
All partners and customers using IP-based SIP carriers can now use Hosted by 3CX, our fully managed hosted solution. We’ve enabled over 100 IP-based providers, available with their templates inside Hosted by 3CX. This makes the transition to our hosting service even easier than before! Why registration-based is the preferred option Registration-based trunks with no IP fixation [...]
3CX version 18 has brought a whole host of new features and improvements to the video conferencing platform. It is time to make sure customers are not missing out. As of March 30th 2022, the V16 Video Conference architecture will be withdrawn. VC on V18: Improved performance, privacy & reliability Upgrade your customers onto V18 and have them benefit from improved video con [...]
3CX Live Chat offers an easy way to further enhance a company's online presence and to help with buyer confidence. By offering the ability to have a conversation with a live agent, customers are instantly put at ease when making purchases or looking for the correct product or service. Why are reporting and statistics important? From the company’s standpoint, reports ensure chat [...]
Happy New Year everyone! Before we can have a head start on 2022, there is one last order of business that needs to be settled - our top 5 Q4 2021 forum contributors announcement! We would like to take this opportunity and thank each one of you for your invaluable contribution and continued support. Your participation truly helped build a stronger community and end 2021 on a hi [...]
3CX Microsoft Teams integration delivers a simple way to elevate new and existing Teams users to access all the extras of a fully-featured enterprise telephone system. Administrators can easily set up the software integration using our documentation and how-to videos. What are the 2 key features? The main benefit of the integration is to: upgrade Microsoft Teams phone system to [...]
We’ve made upgrading even easier! Administrators can now upgrade end-of-life version 15.5 instances directly to the latest V18 release. No middle step Previously, when upgrading from version 15.5 to 18, admins needed to first backup and restore the configuration onto a v16 instance. Then carry out the same backup and restore process again from v16 to v18. Now they can skip the [...]
The 3CX iOS App official release is now ready to be downloaded via the App Store. iOS users connected to the latest PBX version are guaranteed a better user experience, and gain access to many features such as quick actions and customizable notification sounds. Don’t miss out. Upgrade to v18 Users still connected to a 3CX V16 instance will be notified to upgrade to V18 upon the [...]
The official release of the 3CX Android App is now available to download via the Google Play Store. Upgrading your PBX to version 18 offers a better user experience on your Android device, as well as accessing new features such as notification shortcuts. Version 18 notification After the app update, any users still connected to a PBX running V16 will be notified to update it to [...]
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