Update 1 Beta is available now with improvements to the Microsoft Teams integration. Since its launch 4 weeks ago, it has been installed over 1000 times, providing valuable intel to help us develop new features, tweak existing ones and improve the application even further. With Update 1, when a Teams user rejects a call, the 3CX Forwarding Rules for that user are applied. This [...]
Administrators can now utilise Active Directory Group Policy Object to deploy 3CX Windows Desktop App. Windows Server must be fully updated to the 2019 edition and users’ terminals should be on Windows 10 with the latest updates installed. How to Deploy in 4 Easy Stages Create a distribution point Create a Group Policy Object Assign an MSI package Install the application to dom [...]
Following the release of Version 18, one of the hottest additions has been our Microsoft Teams phone system integration. As this brings in a whole new aspect to 3CX, there are many elements to consider in the implementation. To help you ease the process, we have created this handy FAQ guide to help break down some of the questions you may ask, and roadblocks you may face while [...]
In this 3rd and final video series covering version 18 synchronisation with Microsoft 365, Stefan Walther, CEO at 3CX, walks through the steps to bring one of the hottest additions to 3CX, full integration with Teams phone system by way of Direct Routing. Click here if you missed part 1 and part 2. Direct Routing It is no secret that Microsoft Teams has seen a huge explosion [...]
Continuing with our 3 part video tutorial, last week, Stefan Walther, 3CX CEO, highlighted what initial steps are required to get your 3CX instance syncing with Microsoft 365. If you missed it, click here. Now with Part 2 in mind, Hands up who has ever wished that their car key and house key were the same? This short video highlights how the sync can be used to allow users to l [...]
Following the release of v18, we have also updated the Call Flow Designer (CFD) with new features. It is now possible to run actions concurrently. You can also retrieve and make use of queue statistics to adapt call flow logic accordingly. Run actions in parallel In order not to leave callers wondering what to do next, we’ve added a new “Parallel component” which allows you to [...]
Experience the benefits of the 3CX Windows Desktop App with this short video presentation shared by 3CX Titanium Partner and Solution Provider, YellowGrid. The native desktop app was built from the ground up using the same Electron framework as Teams and WhatsApp. Simply put, this replacement to the browser extension, is not only better looking, but offers a smoother and more r [...]
The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects - via voice, live chat or video. New 3CX Client and Desktop App With V18 we’ve improved the Web Client and made it available also [...]
Fine tuning v18 for its final release! This RC2 includes important fixes and improvements to the Web Client and Windows Desktop App, among others. Client improvements We improved the usability of the 3CX client in some key areas. The dial pad icon now at the top, has a handset icon - indicates that the user should click here to make a call. Enter name or number field at the top [...]
In preparation for version 18, we have been working on the synchronization between Microsoft 365 accounts and 3CX. With more and more businesses looking to simplify their working environment, synchronising companies’ 365 accounts and 3CX is an important step. It brings a whole host of benefits including user sync, calendar status sync and the very much anticipated and highly re [...]
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