Use AI during calls, after calls, in your own infrastructure or to manage your PBX. 3CX V20 gives businesses several ways to use AI, depending on what they need to achieve. You can transcribe and summarise completed calls, use AI Agents during live conversations, keep transcription processing inside your own infrastructure or connect an AI tool to manage and query your PBX. Eac [...]
Handle routine support questions before handing over to a human. The new 3CX AI Customer Service Agent goes beyond call routing. Unlike an AI Receptionist, which mainly directs callers to the right destination, the Customer Service Agent can listen to the issue, search your available knowledge sources and provide a useful answer before deciding whether a human agent is needed. [...]
Choosing the right transcription option for your business. With the release of the standalone 3CX AI Server in V20 Update 10, partners and customers now have more choice over how call transcriptions, summaries and sentiment analysis are processed. You can either continue using third-party cloud APIs - such as Grok, Google Cloud STT, or OpenAI Whisper - which are simple to set u [...]
Sign in with Google or Microsoft 365, pick the number you call from and navigate a cleaner interface. 3CX Softphone V5.8 BETA makes it easier to sign in and gives users more control when placing outbound calls. The update also reorganises the Settings so labels are easier to read. Admins can control whether users may select an outbound number. Read on to learn more. Sign In wit [...]
Here's how to choose the hardware for your AI Server in V20 U10. The performance of the 3CX AI Server can be measured in several ways. However, the two most important factors are: Average Speed Factor (how many minutes of recordings can be processed in ONE minute of AI Server time); so a Speed Factor of 10x means that the server can process 10 hours of recordings in one hour of [...]
Test and showcase the latest 3CX AI features to your customers. Back in April, we announced several updates to our license editions to better reflect how AI features are delivered and priced today. As part of that announcement, we noted that NFR ENT+ subscriptions would be phased out in the coming months. That transition is now complete. Partner and Distributor NFR ENT+ subscri [...]
Tailor your subscription with self-managed edition changes, SC downgrades and hosting removal. Following up on our recent licensing flexibility announcements, the latest updates to the 3CX Portal introduce even more ways to tailor your subscription to your exact operational needs. We've added the ability to downgrade your SC (Simultaneous Calls) and fully manage your 3CX Hostin [...]
The updates aim to make it easier to deploy, manage and scale AI with 3CX in V20 U10. With the release of the standalone 3CX AI Server in V20 Update 10, the upcoming changes in 3CX aim to make Local AI more accessible and easier to install for everyone. Reducing Complexity The upcoming update for 3CX AI Server simplifies the following aspects: Firewall configuration GPU equipme [...]
CSR, Tech Support and Sales teams are on holiday from 10-14 August 2026. 3CX will observe a brief shutdown period from Monday 10 to Friday 14 August 2026. During this time, our Customer Service, Technical Support and Sales teams will be limited as staff take a short summer break. Our Accounting department will be unavailable during this period. This applies to all channels of c [...]
Connect AI assistants, deploy dedicated AI infrastructure, build real-time voice applications and gain more control over administration, privacy and integrations. V20 Update 10 Alpha makes 3CX a more open and programmable business communications platform. Rather than simply adding new AI features, this release enables external AI assistants, programmable voice applications and [...]
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