Get call details, summaries and transcripts by email. 3CX V20 Update 9 introduces a new feature for AI Agents: Send Email. This allows AI Receptionists and AI Personal Assistants to send an email with key call details when a call is blocked, screened or disconnected based on your AI Agent settings. The email includes caller details, an AI-generated summary and the full transcri [...]
Move your extension and account automatically. Windows Softphone V5.7 makes it easier to move from the legacy 3CX Desktop App. On first launch, the Softphone checks whether the Desktop App is installed on the same Windows PC. If a valid configuration is found and the stored 3CX server is reachable, users can migrate with one click. The extension and your account details are car [...]
Firmware updates for Yealink & Fanvil. The latest IP Phone firmware updates for Yealink & Fanvil have been released and are fully tested with V20. These updates come with several bug fixes. Please see the release notes for Yealink and Fanvil. Firmware Updates for V20 Yealink T41U (108.87.0.26) T42U (108.87.0.26) T43U (108.87.0.26) T44U (108.87.0.26) T44W (108.87.0.26) T [...]
Prepare your knowledge base for faster, more accurate AI retrieval. Your AI Agent is only as good as the information it can find. When setting up an AI Agent, one of the biggest challenges is preparing the knowledge sources it will use. Traditional formats such as PDFs, Word documents, spreadsheets and presentations are designed for people to read. They’re not always easy for A [...]
3CX ranks among the top 5% of over 100,000 products! 3CX has been named a Category Leader by SourceForge for Summer 2026, continuing its strong run of industry recognition this year. The award places 3CX among the top 5% of more than 100,000 products listed on the SourceForge platform. Determined entirely by verified user reviews only, the award reflects high levels of customer [...]
Performance and stability upgrades, component updates and a new base OS. Keeping SBCs secure and up to date is essential for maintaining reliable connectivity between remote IP phones and your 3CX system. This update brings you refreshed components, several stability improvements, and introduces automatic Linux OS updates. New SBC Beta for Windows and Debian 12 Updated Componen [...]
Recognizing our most helpful community members. 3CX Forum continues to be an important space for our community to exchange knowledge, ask questions and help each other get the most out of 3CX. With more than 160,000 international members and 70,000 national forum members, the forum brings together Partners, customers and 3CX users from around the world. During Q2, our community [...]
50% savings on Hosted by 3CX for new 16SC+ AI Edition licenses. Managing your own communications platform doesn't stop once it's deployed. IT teams are expected to monitor security advisories, apply operating system patches, maintain web servers, respond to emerging vulnerabilities, manage backups and ensure the platform remains available around the clock. Recent industry secur [...]
Continue saving with upgrade & renewal discounts for 16SC+ customers. Upgrade and renewal promotions for 16SC+ customers have been extended until 30 September 2026. These promotions provide an excellent opportunity to align your deployment with the Fair Use Policy before planned enforcement of maximum extension limits in Q4 this year. Upgrade Discounts of Up to 30% for 16SC [...]
Softphone App is now ready for production use. The 3CX Softphone V5.6 is now ready for production following its beta release. BETA release included office hours override from the Account menu, command-line arguments for configuration, improved Poly headset support, and several usability and reliability fixes. Version 20 Update 9 or later is required to use the office hours over [...]
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