We are pleased to announce a new update for 3CX Phone System 12. Service Pack 4 is now available for download directly from the 3CX Phone System Management Console. Special focus was made on improvements to the 3CXPhone clients for Windows, iOS, MacOS and Android.
All clients now support the G722 High definition Audio codec. 3CX Chat was revamped adding numerous bug fixes especially in the area of group chat, new chat notifications and text editing.
3CXPhone for iOS now better supports iOS7, including its new theme, and can be automatically updated via the App Store. Fixes in PUSH notifications improve both the speed of delivery as well as reducing battery consumption by 25%! 3CXPhone for Android also benefits from improved PUSH notifications and therefore reduces battery consumption.
3CXPhone for MacOS now includes Hotkey support, Secure RTP, SiP using TCP as transport protocol and improvements in Presence information and call history sections.
3CXPhone for Windows now contains the Abandoned Queue calls Group Section inside the full screen presence window. Calls can be dragged and dropped to the respective queue. There are improvements to the missed and abandoned Queue calls sections. Layout and display settings are now being saved and you are able to navigate to other areas within the 3CXPhone App during a connected call.
Report & Queue improvements in the server
SP4 adds many improvements & fixes to 3CX Web reports. A new report showing the log-in and log-out history of agents in specific Queue Groups was added (Requires Pro Edition). Many fixes were made in the handling of Queue calls.
- Certified the following VoIP Providers – 1tel, Vanilla, MTT, SigmaVoIP and Keyyo
- Fax extensions configured with weak password are now shown as insecure extensions
- Fixed Call History Service unable to start.
- Fixed DID/DDI ranges
- Fixed bug where extension rights were not being saved correctly
- Management console can now render over 10,000 extensions
- Fixed bug where 3CX Phone System was resending old events via email
- Added support for Cisco 7941 and 7961
- Fixed installation issue not installing IIS correctly on Server 2008 and 2008 R2
- New report “Agent Login History” showing Agent’s log-in and log-out history
- Call records are sorted correctly
- Date and time for report generation are now remembered for that session
- Added column names for each report page
- Fixed bug where log-in time was showing Zero
- Fixed bug in Time format
- Fixed bug in Backup and restore not restoring large numbers of DID’s
- Restore is now restoring Forwarding rules correctly
- Restore procedure from Version 11 was setting some extensions as Unspecified Profile
- Fixed one way audio using Speex codec
- Fixed 3CX Phone System crash caused by routing loop involving ring groups
- Fixed bug where Queue agents were not being polled any more caused by semi attended transfer between Queues
- 3CX Queue now supports Semi Attended transfers between Queues
Change Log/Build History
Installing 3CX Phone System 12 Service Pack 4
Access the 3CX Management Console, click on 3CX Service Packs / Updates and download SP4.
- Download 3CX Phone System Version 12 Service Pack 4 from http://downloads.3cx.com/downloads/3CXPhoneSystem12.exe
- The 3CXPhone for Windows client is included in the 3CX Phone System 12 installation package and will be updated automatically. Alternatively, you can download the client from http://downloads.3cx.com/downloads/3CXPhoneforWindows12.msi
- 3CXPhone for Mac OS is also included in 3CX Phone System 12 installation package and will be updated automatically. However you can also download the client from here http://downloads.3cx.com/downloads/3CXPhoneforMac12.dmg
- Download 3CXCRM update from http://downloads.3cx.com/
Download 3CXPhone for Android and iPhone
- Download 3CXPhone for Android from Google Play
- Download 3CXPhone for iPhone and the 3CX Tunnel from the Apple App Store.
Documentation and Links
- Demo Key: SAOY-3LMW-U3OT-GLJV
- Check out the 3CXPhone for Windows, Android and iPhone User Manual. Take advantage of all your 3CX Phone System extension features with the 3CX Manual, see the new pricing here and watch the What’s New in 3CX Phone System 12 video.
- We value the feedback of our user community. To propose a new idea or feature request, visit https://www.3cx.com/ideas and submit or vote for an existing idea.