3CX Phone System 10 Service Pack 3

3CX Phone System 10 Service Pack 33CX is pleased to announce a new release of 3CX Phone System 10 build 21197. This service pack fixes several issues and also adds new features. To download this update, simply login to the 3CX Windows Management Console from Start, All Programs, 3CX Phone System, Windows Management Console and navigate to the 3CX Phone System Updates node.

Important notice – After this update is applied, all LOCALLY installed 3CX MyPhone instances need to be uninstalled and re-installed again. This is because the certificate in the previous version expired and Silverlight will not update automatically in these cases. This will happen only once every 3 years.
To update the MyPhone client do the following:
  1. Double click on the 3CX MyPhone icon you have on your desktop.
  2. You will see a Communication Error message with instructions on how to resolve the issue.
  3. Right click anywhere in the 3CX MyPhone window and select “Remove this application”.
  4. Open a browser and type in the URL of the 3CX Phone System MyPhone website – http://IP:5000/MyPhone
  5. Click on the “Install Locally” button (blinking on the top right) or right click anywhere and select “Install 3CX MyPhone onto this computer”

New Features, Improvements and Bug Fixes

New: Automatic switching of profiles or log in/out of queues when 3CX MyPhone is idle (no keyboard/mouse interaction) after a specified amount of time. Upon keyboard detection, the profile will be changed back to Available
New: The ability to call back the person who left you a voicemail with a simple click or press of a button. Right click on the Voicemail and Call, Edit or Add the number to your phonebook
New:  Option in 3CX MyPhone to launch external programs either on ringing (default) or on answer
New: Ability to specify a different music on hold file for conference participants waiting to join a conference

Added: Increased server activity log with 500 lines plus made a direct download link to the log file for easier access
Added: Date and time stamp in Chat History
Added: Ability to disable popup notification window when incoming call comes in
Added: Event notification when HDD is at or near capacity. Email notification is sent only in Windows Server operating systems (2003, 2008)
Added: Russian language file updates and updated Russian System Prompts
Added: Danish language file for 3CX MyPhone and Management Console
Added: Ability to specify multiple queue manager email addresses for queue notifications.
Added: Exit command available in 3CX MyPhone taskbar icon when 3CX MyPhone is minimized to taskbar
Added: Time filter for seconds in the CCM answered calls waiting time report to enable SLA queries of less than a minute
Added: Cut and paste in chat windows – available only in 3CX MyPhone out of browser.
Added: Enabled operations Call, Call Mobile and Chat on a currently ringing or connected extension. Note: Requires that your extension’s Busy Status is configured to use “Phone Status”
Added: Ability to provision an extension to another model on the fly in case you change the phone for a particular user or extension
Added: Better integration between 3CX MyPhone and 3CXPhone (Latest 3CXPhone for Windows is required). Download it from here. When the integration is on, you will see a PICKUP button in the notification popup. 3CXPhone will  run completely in the background. 3CXPhone notifications will be completely suppressed
Added: Standard letters in the 3CX MyPhone Dialpad
Added: Help explanation on the status colors in 3CX MyPhone in Extensions and Phonebook sections only
Added: Added Labels to BLF keys so when these are provisioned and you have an LCD sidecar, you will see more information on what each key represents. For example,  for Shared Parking you will see “SP0”
Fixed: Numerous exceptions in 3CX MyPhone
Fixed: Bug in importing 3CX MyPhone Phonebook
Fixed: Bug in 3CX MyPhone when net TCP connection is not available – automatic fallback to HTTP
Fixed: Multiple select bug in instant messaging when releasing CTRL key before instant message is sent
Fixed: 3CX MyPhone exception when logging in with “Remember Me” option enabled and 3CX MyPhone is disabled from the 3CX Management Console
Fixed: CCM reports for queues were showing polling calls as lost calls. This has been changed and polling legs are not treated as calls
Fixed: Prefix in 3CX MyPhone for outgoing conference calls is now applied
Fixed: Extensions/users that are blocked from chat will receive a message that informs them that they cannot chat with this extension
Fixed: Show passwords in Phones page with a PBX of over 500 extensions will take a while to perform in Internet Explorer 8. It is instantaneous in Firefox and WinForms Management Console
Fixed: Incorrect firmware and model column in Phones Page
Fixed: Exception in 3CX MyPhone when logging in and out on slow and remote machines
Fixed: Queue manager unable to stop or start when system has a lot of queues – over 150 queues
Fixed: Bug causing queues to unregister
Fixed: Bug in queue when 1 or more queues are deleted from the system
Fixed: 3CX MyPhone application crash when installed on XP operating systems with Microsoft Outlook installed (Update of desktop components is required)
Fixed: Sorting of Names in 3CX MyPhone
Fixed: Phonebook numbers with spaces and characters are edited to avoid incorrect dialing issues
Fixed: Chats in 3CX MyPhone being sent twice
Fixed: Forward to voicemail on ringing is now sending the voicemail to the correct party
Fixed: Bug in disconnection of a conference call in 3CX MyPhone
Fixed: Bug when extension is hidden in 3CX MyPhone
Fixed: Minimize (_)will go to taskbar and system tray and Close (X) will go only to the system tray
Fixed: Bug in statistics for Longest Waiting Queue Strategies
Fixed: User rights – unless specified, users cannot log out other agents from the queue
Fixed: Bug in 3CX MyPhone disconnecting all calls in a transfer when the final destination rejects the call
Fixed: Recording path is written correctly in database UNC paths \\ComputerName\SharedFolder\Resource – Important – the path MUST NOT contain characters, such as apostrophes ( ‘ ).
Fixed: Bug in 3CX MyPhone related to Steal Focus and Bring to Front when minimized
Fixed: Duplicate calls made when dialing from 3CX MyPhone using HTTP URLs (Phone must have HTTP CTI support)
Fixed: Caller ID information in an incoming external call through a ring group in 3CX MyPhone
Fixed: Call from A to B via 3CX MyPhone – transfer to C, rejected by C used to drop call. Now it does not and 3CX regains control of call between A and B (the original parties)
Updated: 3CX Phone System and 3CX MyPhone Desktop Components installer packages require Windows Installer 4.5 or later as a pre-requisite – available from here: http://www.microsoft.com/download/en/details.aspx?id=8483

Known issues

  • Idle time if set to Away might keep you set to Away during Out of Office hours. It is best to set Idle in 3CX MyPhone to Out of Office hours.
  • If you have SIP forked ID extensions you will see 2 new Outlook Contact records instead of 1. This happens only when you have 2 phones registered to the same extension and the incoming calls’ Caller ID is not present in your Outlook Contacts.