With Update 4 Alpha, you can now make and receive calls directly from your browser without the need to open the web client as a tab or in fact even have your browser active. Launch calls from the window you are working in, such as Office 365 or your CRM. Rather than taking you to a new tab, it will bring any incoming call alerts to the front of your desktop, in the form of a pop-up.

The new 3CX Google Chrome Extension, adds a fully functional client within the browser, for users to manage calls without ever leaving the window they are working on.

Email? CRM? Browsing? Stay Put, Calls will Pop-up

Use the new Google Chrome Extension and make calls from your browser or CRM

Previously, the Web Client had to be active in order to launch and receive calls. The 3CX Extension for Chrome changes all this, giving you the freedom to take a call without having to leave the window you are working in. Calls will come through via pop-ups even if the browser window is minimized or closed. With its built-in Click to Call functionality, you can dial numbers directly from the browser or CRM.

Configuration is easy:

  1. Login to your Web Client and click on “Install 3CX Extension for Chrome” to open in the Chrome Web Store.
  2. Click “Add to Chrome” to add the extension to your browser and “Add extension” in the pop-up window to install.
  3. Go back to the Web Client and click on “Activate your 3CX Extension for Chrome”.

Support for More Backup Services and Protocols

  • Added services for Backup and Archived recordings, including protocols for FTP, FTPS, FTPES, SFTP and SMB.
  • Included “Migrate Archive” tool to help administrators transfer archived recordings from Google Drive onto the phone system’s local storage, ensuring no loss of data. Read how.
  • Improvement of Update 3 DNS Resolver (Invite/ACK handling with certain VOIP Providers)

Requirements & Known Issues

  • 3CX Google Chrome extension requires:
    • Update to 3CX V16, Update 4 Alpha.
    • Chrome Version 78 or later.
  • Users of the 3CX Click to Call extension should disable it, before installing the 3CX Google Chrome Extension.
  • Users on V16, Update 3, or prior need to install Update 4, reload their browser with the web client active to be able to see the option to activate the extension.

How To Upgrade

Click on “Updates” in the Management Console’s Dashboard, select “v16 Update 4 Alpha” and click on “Download Selected” to install this update on your PBX.
Alternatively, you can get v16 Update 4 Alpha for Windows or Linux:

View the change log for this version and give us your feedback via the community forum.

⚠ Important: The Alpha version can be installed only for evaluation purposes and is not recommended for production systems. This version is not covered by any support SLA.