The fastest and most efficient live chat solution just got better! Following the acquisition of WP-Live Chat in October 2019, comes the release of version 8.1, which includes a relaunch of Geo-location detection and introduces customizable chatboxes among other features and fixes.
Jump In and Get Communicating
Ensure no customer is ever left unattended. With a new simple online/offline tickbox added to the WordPress admin bar, agents can quickly log themselves in and out of being the available online chat agent.
One Size Does NOT Fit All
Customize the size of your chatbox to one that suits your website best. You can now adjust the chatbox height to anywhere between 30% and 80% of your web page.
Choose Where and When to Pop-Up
The chatbox automatically opens up when a person visits your website. With this new release, you can decide where and when the chatbox should appear.
- Set the chatbox to appear only when agents are online.
- Choose where it should appear with three options (Disabled, No Forms, all Forms).
Immediate Recognition of Customer Location
Hello, Ola, Bonjour, Kalimera...Know more about your customers from the get-go. We’ve completely re-written and re-introduced the visitor’s geolocation detection feature using an external plugin for GeoIP detection.
Improvements
- Cleaned up async_storage functions
- Better alignment for chat popup with no picture is specified in the settings page
- Reworked agent online/offline functions
- Default business hours are now 9:00 - 18:00 instead of 00:00 - 00:00
- The 'Use Logged In User Details' feature has been moved to the 'Chat Box' settings page
- Updated Font Awesome to v5 for better theme compatibility
- Removed page refresh when the customer ends the chat session from his side
- Changed translation domain to plugin slug wp-live-chat-support for WordPress translator compatibility
- Added some missing translation strings
Fixes
- Fixed admin detected as an agent - didn’t show offline messages form
- Fixed remove picture from chatbox
- Fixed Edge JS compatibility issue in dashboard
- Fixed page to refresh upon ending a chat with an agent.
- Re-added mobile detect and option to disable on mobile devices
- "Use Logged In User Details" displays username instead of display name
- Fixed bug which prevented Facebook and Twitter URLs from being removed
- Fixed "Exclude chat window on selected post types"
- Fixed "Text-align: center" in the dashboard main element which caused issues to some plugins
- Fixed multisite installation issue which could block the website
- Fixed js error in "Open chat window via" feature
- Fixed escaping issue in agent history
- Fixed wrong behavior in "Open chat window via" feature, chat does not re-open if user minimized it
- Fixed some double slashes in image URLs
- Fixed some invalid z-index values.
Upgrade to the Latest Build
Download the latest plugin from WordPress.org or upgrade your installation from your WordPress Administration dashboard.
