Queue call history not visible

[Telecomlijn]

We're using multiple queues but when one colleague handles an incoming queue call this call is not visible for the other colleagues in the callhistory.
I can see the call in the recordings, but not in the call history, how can I configure 3CX to show these calls in the callhistory also?

Thank you.

 

[JohnS_3CX]

Hi @Telecomlijn

That's correct. These calls will appear in your call history if you are the agent who answered them or if they were abandoned in a queue you are a member of.

You cannot see the call history of the queue individually and see who answered this call without looking at the system Call History or running reports.