How to Configure Fanvil W Series

Fanvil W610W, W611W and W620W Wi-Fi models

Important

  • If you are using a used phone that has been connected to another PBX system, it needs to be reset. See how to do this here.
  • Follow this guide to Upgrade your Firmware.
  • The side button can be programmed on BLF17
  • Known Limitations
  • Do not use special characters in Extension names or BLF labels.
  • These models require a Wi-Fi connection.
  • The W620W is only intended to be used as a standalone router by itself. The manufacturer does not recommend adding other phones behind it due to battery and WiFi considerations.

About the Fanvil W Models

  • Fanvil W611W: A 2.4-inch 240 x 320 color screen headset with Wi-Fi (2.4G/5G) and Bluetooth 5.0 support. Supports up to 16 DSS Keys. The IP67 handset is waterproof, dustproof, and drop-safe from a 1.2-meter height. 1900mAh battery - 9 hrs talk, 200 hrs standby. Costs start in the region of $225.
  • Fanvil W610W: A 2-inch 240 x 320 color screen headset with Wi-Fi (2.4G/5G) and Bluetooth 5.0 support. Supports up to 16 DSS Keys. 1900mAh battery - 9 hrs talk, 200 hrs standby. Costs start in the region of $195.
  • Fanvil W620W (Router): A 2.4-inch 240 x 320 color screen headset with Wi-Fi (2.4G/5G) and Bluetooth 5.0 support. Supports up to 16 DSS Keys. 3000mAh battery - 13 hrs talk, 240 hrs standby. Costs start in the region of $145.

Step 1: Identify your Fanvil W Model and MAC

Be sure you follow the correct steps for your phone model. You can find the model and MAC address on the label under the handset battery, or by pressing on the “Menu” and navigating to “Phone status > Phone”.

Take note of the MAC address; you will need this for the configuration. Find out more about your IP Phone MAC address.

Step 2: Add The Phone to the Extension

From the admin console in your web client:

  1. Go to “Users” and select the user you want to add a phone for.
  2. Click on the “IP Phone” tab. Click “Configure a phone” to add a phone.
  3. Now select your phone model from the dropdown menu.
  4. Enter the phone’s MAC address without dashes or colons, and click “Add phone”.

Step 3: Router Phone, SBC or LAN?

  1. If 3CX is on the cloud, you must use a router phone or SBC:
  1. If it is not a router phone you need to specify one or an SBC.
  2. If the device is a router phone, you can connect it directly as a router itself.
  1. If 3CX is on-premise or self-hosted, you have an additional option, “Local LAN/VPN”.
  2. Click “Add Phone” to save the phone configuration for this extension.

Step 4: Connect the Phone

3CX will now create provisioning information for the phone and make these available on the provisioning URL. The phone must connect via Wi-Fi to this URL to retrieve its configuration information and authentication details. You have the following options:

  1. RPS - Connect the phone to the network within 14 days. If it is already connected, restart it. The phone will be configured automatically and restarted.
  2. PNP - If 3CX is on-premise or connected via SBC, you can connect the phone to the LAN over WiFi and look for it in the PNP dialog (Admin Console > Phones > PNP Phones). Right-click and assign it to the extension you configured above. Your Wi-Fi network must be connected to the same local network as the SBC or 3CX system.

  1. Alternatively, you can log in to the phone's web UI and enter the URL manually. You can also use DHCP option 66.

See also

Last Updated

This document was last updated on 18 June 2026

https://www.3cx.com/sip-phones/fanvil-w-series/