What is WebRTC? and how will 3CX use it to revolutionize communication?

What is Google's new WebRTC technology and how will 3CX leverage it?WebRTC is a technology supported by the World Wide Web Consortium (W3C) that allows open standard browsers to communicate with each other and exchange audio, video and even files using a simple Javascript based API. WebRTC effectively gives users the ability to make audio or video calls with each other without requiring a plugin or any additional software to be installed.

The WebRTC standard is gaining significant momentum and Google Chrome, Mozilla Firefox and Opera fully support it. Microsoft, not surprisingly, is trying to push its own “standard”. Apple is still on the fence but likely to join the WebRTC wave soon. Even without WebRTC support in Apple’s browser it’s possible to use the technology on Apple devices.

WebRTC is an API, not an application. It’s application vendors such as 3CX that must leverage the technology for it to be useful for users. For example, there are a lot of basic services that demonstrate how easily you can connect two browsers and make a call. Whatsapp is rumored to use WebRTC to deliver audio calling between its users.

Clearly, WebRTC will do for communications what HTML did for information – start a revolution that will make communications richer (video) and accessible to all (free).

Naturally, 3CX has been following the WebRTC technology right from the start and has been investing heavily in WebRTC development. For example, WebRTC could allow 3CX to deliver and accept calls to anyone connected to the internet, without requiring any software to be installed and even anonymously. Customers could call you free of charge at a click of a button, and they could be connected to the right person immediately. The customer service and productivity gains achievable are immense.

But that’s not all. Web & Video conferencing could get the push it has been hoping for. Breaking free from proprietary standards, expensive vendor tied hardware and fat client software requirements, it could finally set out to do what it was always meant to do: Start a communications revolution. And that is exactly in line with 3CX vision. Expect more from us on WebRTC in the near future!!

Check out the beta release of 3CX WebMeeting with WebRTC

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  1. All very exciting and innovative but…
    Where’s the directory-service that enables me to reach my sister who’s backpacking somewhere down-under?

    May 27, 2014 at 12:52 pm
    • You don’t need a directory service. Send her an HTTP link and she can reach you from her Android tablet from where-ever there is internet down-under!

      May 27, 2014 at 3:03 pm
  2. Ryan Hoenle

    Does this mean that 3CX will support the Opus codec soon? To my knowledge, both G.711 and Opus are MTI (Mandatory To Implement) codecs for WebRTC. Without them, a vendor cannot, if I recall correctly, claim WebRTC compatibility.

    Thank you!


    May 27, 2014 at 4:30 pm
    • This is something different. Its browsers that must be WebRTC compatible. We support webmeetings via WebRTC compatible browsers.

      May 27, 2014 at 4:37 pm
    • Ryan Hoenle

      Should we take that as a “No”?



      May 27, 2014 at 4:41 pm
    • No. WebRTC compatibility can only be claimed by a browser. We are not a browser. For the record WebRTC supports other audio codecs such as IlBC too: http://www.webrtc.org/faq

      May 27, 2014 at 4:43 pm
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  5. I’m struggling to understand where 3CX fits into the WebRTC picture. Would you provide HTML/JavaScript/other code that developers can build into their web sites so that calls can be directed to an instance of 3CX running on a server?

    June 26, 2014 at 12:03 pm
    • 3CX uses WebRTC in our webmeeting service today. And yes, we will provide a plugin / javascript to be able to have calls go from your website direct to a 3CX Phone System. This is in development and will be released in beta in the coming months.

      June 26, 2014 at 12:37 pm
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  7. We are not getting any Video or Audio using the WebRTC solution.

    Is there anything else we should do.



    July 28, 2014 at 11:43 am
    • Please contact product support with your query

      July 28, 2014 at 3:14 pm