Adding AI call screening and shared voicemail.
Following the successful Beta release we’re now rolling out Beta 2 of the 3CX Windows Softphone V5.4. This update introduces AI call screening and adds shared voicemail visibility for queue and ring group agents. Read below for more information on each!
AI Call Screening
With Version 20 Update 8 we introduced the AI Receptionist. Beta 2 now brings this intelligent call screening directly to the 3CX Windows Softphone. When a call is handled by the AI agent, users will see a clear summary of who is calling and why. This information is captured automatically before the call reaches your team.
The call screening text appears clearly in the full screen incoming call window. It’s also shown in the Windows notification for any upcoming incoming calls. This allows users to understand the purpose of the call before answering.
Note: Requires Version 20 Update 8 Alpha.
Shared Voicemail for Queues and Ring Groups
Agents assigned to a queue or ring group can now view voicemail messages left to that group. Each voicemail entry includes:
- Via Queue or Ring Group: Showing the number called and the route it passed through
- Heard by: Identifying the agent who first opened and marked the message as read
This ensures that any shared mailbox activity is visible to all relevant agents and prevents duplicate follow ups.
Note: Requires Version 20 Update 8 Beta (coming soon).
View the complete Changelog for a detailed breakdown of updates in this latest build.
Compatibility Notice
This Beta release is no longer compatible with 3CX Version 18. Systems running V18 will not connect with the new Windows Softphone. Please refer to our V18 End of Support announcement for full details.
How To Get 5.4 BETA 2
Go to the Microsoft Store to find and install 3CX BETA 2.
Note: Avoid running the production version alongside the BETA to prevent conflicts.
Windows Softphone Forum
Head over to the dedicated Windows Softphone Forum to let us know what you think.
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