As VoIP grabs an increasingly large piece of the telephony market pie, even businesses that held onto a wire-based legacy phone service for years are converting to IP-PBX systems. In fact, a recent study from Transparency Market Research projects the global VoIP services market will grow at a CAGR of 7.9 percent from 2014 to 2020. Unfortunately, one of the primary reasons some [...]
Small, medium and large businesses may not have much in common, but one thread that currently runs through companies of all sizes is an increase in mobile working. Whether you own a startup and are frequently meeting with venture capitalists to seek funding, or you travel the world to make sales for a large corporation, staying in touch with clients and colleagues has never bee [...]
If you’ve been researching new phone systems for your business recently, it’s perfectly understandable that your head is spinning. With so many vendors in the marketplace promoting the features of their wares, and the glut of statistics available on the Internet hyping the benefits of various solutions, pinpointing exactly which capabilities your company should employ to meet i [...]
Not long ago, videoconferencing was a luxury communications feature that only large enterprises could afford. But as advances in technology make videoconferencing more affordable—not to mention convenient—companies of varying sizes across the entire business landscape are adopting the technology. In fact, a recent study from Frost & Sullivan predicts that the European video [...]
In most industries, collaboration is a prerequisite for success. Organizations understand that working in silos is counterproductive, as employees with different backgrounds and expertise can all bring value to the table for a project or strategy meeting. But a collaborative spirit isn’t enough to guarantee success; for that, your organization needs a communications system that [...]
Gone is the era in which employees sat at their desks 24/7/365. We are completely immersed in a mobile working world. In fact, 29 percent of the global workforce is now anytime, anywhere information workers, meaning they use three or more devices and work from multiple locations, according to recent research from Forrester. Whether they are traveling salespeople or remote worke [...]
You have a problem: You know your employees are working hard, putting in long hours and giving everything they have to your company, but you aren’t seeing results in productivity and profit that you need to keep growing. So what is holding your workers back? If you are still relying on a legacy, wire-based phone system, chances are your employees currently lack the business com [...]
During the past several years, research firms have released a mountain of reports and surveys addressing the importance of the customer experience and its evolving role as a competitive differentiator. For example, a recent survey from Zendesk revealed several startling service statistics, including the following: 55 percent of customers said they switched to a different compan [...]
LONDON UK, MODENA ITALY 10 NOVEMBER 2014 - 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, today announces that EDSlan has been appointed as an authorized 3CX Distributor for Italy. As a new distributor, EDSlan will promote 3CX by hosting training events in which 3CX Partners will be shown how to install, configure and support 3CX Phone System. EDSlan wil [...]
Do you ever wake up in cold sweat thinking about how your phone bill is going to take a sizeable chunk out of your profitability? Do you begin to feel a tightening in your stomach the days before your monthly statement arrives? If the answer to either of these questions is yes, you’re not alone. Legacy wire-based phone systems make it expensive to place calls between remote off [...]
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