New Receptionist panel for easy drag and drop of calls. The latest 3CX Windows Softphone BETA focuses on making the panel for Receptionists and Queue Supervisors more efficient for use. The Receptionist panel allows receptionists to process calls more efficiently, using drag and drop transfer. Also, receptionists can change the status if users have forgotten to update. For Queu [...]
More options to edit number before a call. Today’s Android V5.1 Beta expands on our Edit before call feature - helping users launch calls faster from more places. First introduced in the 3CX Android Final release in March, the feature lets users edit an external number directly from the Recents tab. This release builds on that with added support in Contacts. Read on for more. E [...]
iOS 18 new Limited Access Contact feature support. iOS18 has a new feature to limit access to contacts. If users choose this option, 3CX now fully supports it. With 5.1 BETA, you can give 3CX access to only selected contacts so there’s no need to share your full address book. Requested by members of the 3CX iOS Community, this limited access feature gives you more control over [...]
Last fixes before final. Following the successful ALPHA, BETA, and RC1 releases, today’s RC 2 includes last fixes ahead of U6 Final, coming soon. Updates & Improvements: Added Support for Orange Business Talk (BTIP). The “Queue Answered by Waiting Time” report now includes the total number of calls. Informative banners in Data Connector section of Web Client. External datab [...]
CDR rewrite for better reporting. Sync & offload to PostgreSQL or BigQuery. Connect to Grafana. Update 6 has been one of the most anticipated releases in V20, with a major overhaul in call reporting. Following the success of the ALPHA and BETA, the Release Candidate is now available to download and includes improvements in Grafana support. Read on to see what we’ve accompli [...]
Let Receptionists set call forwarding rules and read & reply via chat notification itself. The latest 3CX Windows Softphone 5.1 BETA lets your receptionist set call forwarding rules and introduces read & reply via the chat notification itself. There’s also updates on QR code provisioning - to connect 3CX mobile clients directly from the 3CX Softphone - as well as settin [...]
Sync with Google BigQuery and leverage Grafana for powerful reporting. Version 20 Update 6 BETA heralds a major step forward in call reporting. Building upon the new reports recently introduced, you can now sync 3CX with Google BigQuery and leverage Grafana for all kinds of reporting, dashboarding and visualisation capabilities! Stored separately from your instance - with more [...]
Major upgrade to Call Data Records (CDR) System in 3CX. Following on from yesterday’s V20 Update 6 Alpha release, this post explains the new Call Data Records (CDR) system in 3CX where we’ve streamlined CDR into a single table: cdr_output. We break down the old structure, reveal the new design, and spotlight the technical wins that are transforming how call data works. Read on [...]
4 new call reports, improved filtering across inbound & outbound, user activity & call distribution. As promised in our last reporting update, the much anticipated Update 6 Alpha brings a rewritten CDR mechanism and new reports. It cost us more time - but in return you have a better base to work from, with even more call data insights to help you make better business de [...]
Build 20.0.746: Connection quality reporting and scheduled conference editing. This release of 3CX Softphone Build 20.0.746, builds upon the success of the recent BETA release, and focuses on better functionality for users as well as cost saving opportunities. This update introduces the syncing of Google contacts as well as improvements in connection quality reporting and the o [...]
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