Following the release of v18, we have also updated 3CX Live Chat! With this update, website visitors can choose to start a Live Call from the get-go and administrators can track visitor interactions with Google Analytics. Instant Live Call Some customer problems or queries are best resolved via voice. The minimized chat bubble now presents a “Call us” option right at the start [...]
V18 Android App Beta has just been released. Now with updated libraries for a more robust and secure application. Try out the new “Keep Active” feature to never lose a call and check out the various enhancements on video conferencing management. Keep Active With this version, we are introducing a “Keep Active” functionality. Our latest Android client provides the ability [...]
An updated 3CX app for iOS, fully compatible with the upcoming iOS 15 is now available for testing. Using the latest SDKs and libraries, this robust and up-to-date application offers increased reliability and responsiveness. Try out the Beta version, for new features including the ability to share data from other applications, and added support for scheduling a video conference [...]
Update 1 Beta is available now with improvements to the Microsoft Teams integration. Since its launch 4 weeks ago, it has been installed over 1000 times, providing valuable intel to help us develop new features, tweak existing ones and improve the application even further. With Update 1, when a Teams user rejects a call, the 3CX Forwarding Rules for that user are applied. This [...]
Following the release of v18, we have also updated the Call Flow Designer (CFD) with new features. It is now possible to run actions concurrently. You can also retrieve and make use of queue statistics to adapt call flow logic accordingly. Run actions in parallel In order not to leave callers wondering what to do next, we’ve added a new “Parallel component” which allows you to [...]
Experience the benefits of the 3CX Windows Desktop App with this short video presentation shared by 3CX Titanium Partner and Solution Provider, YellowGrid. The native desktop app was built from the ground up using the same Electron framework as Teams and WhatsApp. Simply put, this replacement to the browser extension, is not only better looking, but offers a smoother and more r [...]
The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects - via voice, live chat or video. New 3CX Client and Desktop App With V18 we’ve improved the Web Client and made it available also [...]
Fine tuning v18 for its final release! This RC2 includes important fixes and improvements to the Web Client and Windows Desktop App, among others. Client improvements We improved the usability of the 3CX client in some key areas. The dial pad icon now at the top, has a handset icon - indicates that the user should click here to make a call. Enter name or number field at the top [...]
The 3CX development team is no longer coding, which means 3CX v18 has reached Release Candidate (RC) status and the official launch date is close at hand! We will be sharing a video presentation of all that’s included in v18 and subsequent updates when the final is ready so make sure to watch this space. Squished a couple of bugs The RC includes two bug fixes on the Web Client/ [...]
V18 Beta 2 has just been released! Following your feedback, this Beta should be good to go as a Release Candidate in the coming days. Update to Beta 2 today for more bug fixes, including the recent Hotfix. Beta 2 Fixes Fixed issue with transfers causing no audio. Fixed recording and renegotiations. Fixed deadlock in Management Console causing error “Server is Busy”. How to get [...]
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