Following the Freshdesk, Nutshell, EBP and DATEV integrations with V15 we’ve also added Zendesk to the list. The configuration is easy and straightforward and offers many benefits to users of 3CX and Zendesk, these being:
- Click to Call – Launch calls straight from Zendesk via 3CX
- Call Pop-ups – The customer record is brought up to you automatically during a call
- Call Journals – Calls are logged as call records in the CRM
- Create a new contact automatically when a call is received from an unknown number
To find out how easily you can achieve this integration please read the guide.
The 3CX Plugins are available from within the Management Console under the Updates tab.