Take control of your queues, recover missed customers and call from the right number, all from your phone. Your call center no longer needs you sitting at a desk to run it. 3CX Android V5.8 is now ready for production, and it puts the queue tools supervisors and agents rely on every day right in their pocket. Following the Beta release, this production build also fixes an issue [...]
Live Translation with Apple Intelligence, outbound number selection and queue management on iPhone. Language shouldn’t decide which customers your team can help. 3CX iOS V5.8 is now ready for production, and it brings live call translation, queue management and outbound number selection to your iPhone. Everything in this release was introduced and tested during the Beta release [...]
Celebrating the community members who made a difference this quarter. 3CX Forum is where Partners, customers and users come together to find solutions, exchange ideas and support one another. With over 160,000 international members and 70,000 national forum members, our community continues to be a valuable resource for anyone looking for advice and practical help with 3CX. Now [...]
Choose OpenAI, Gemini or Grok and run the conversation where the call already lives. 3CX now has ready-made call script samples for OpenAI Realtime, Google Gemini Live and xAI Grok, giving system admins more choice over the AI provider behind their voice agent. Bring your preferred provider into existing 3CX call flows while keeping routing, directory access, transfers, voicema [...]
Help customers move beyond ageing phone systems and turn PBX migrations into new business opportunities. Many businesses still rely on traditional phone systems that were installed years ago. These systems may continue to handle calls, but the way people work has changed. Employees work from different locations, customers expect faster responses and businesses want their commun [...]
A customer calls back. A colleague takes over. Someone needs to check what was agreed. You finish a call knowing what the customer needs. Then another call comes in, a colleague asks a question, and by the afternoon you're trying to remember whether you promised a callback today or tomorrow! Call transcription gives you a written conversation to return to. You can find details, [...]
Lower prices on new 24SC+ licenses, larger deployments and 3-year renewals. AI is changing what businesses can do with their communications platform. It is also changing how software companies develop, test, support and operate their products. At 3CX, we're using AI internally and externally. We're adding new AI capabilities to 3CX, while internally it’s helping us work faster [...]
More flexibility in IP Phone management custom / vendor firmware and better custom template management. Update 10 is now at the Release Candidate stage. This post covers highlights from this release in comparison to Update 9: AI transcription you can run on a Mac, more control over firmware and templates for your IP phones, and client changes that save time for staff and IT. Fo [...]
Key steps to secure access, networks, endpoints, backups and system monitoring. Security hardening is more than one setting. In 3CX V20, protection spans user access, the Admin Console, firewall rules, SIP and media traffic, endpoints, updates, backups and monitoring. The best approach is to reduce unnecessary exposure first, secure access to the system and then make security p [...]
Turn 3CX into recurring revenue by building services around the licence your customers continue to need. Selling a 3CX licence can be the start of a customer relationship. It does not have to be the end of the sale. Customers need more than a phone system. They need connectivity, configuration, support and ongoing management. As their business changes, they may also need new in [...]
Copyright © 2026