A question-led guide to queue, SLA, agent, call-level and AI-powered reporting in 3CX. Contact center reporting is easier when you start with the question you want to answer. Are callers waiting too long? Are enough agents available? When are queues busiest? What happened to one specific call? 3CX provides different reports for each of these questions under Admin > Reports, [...]
Sign in with Google or MS365, choose your outbound number and set how BLF transfers work. 3CX Softphone V5.8 is now ready for production. Following the Beta release, V5.8 brings easier Google and Microsoft 365 sign-in, outbound number selection and a clearer settings layout. The production release also adds a new option to choose the default transfer method when using BLF keys. [...]
Use manufacturer firmware per model or individual phone while keeping 3CX-tested firmware as the default. V20 Update 10 gives Admins more control over IP phone firmware. Manufacturer firmware can now be uploaded to 3CX and deployed directly to supported phones, either as the preferred firmware for a model or as an exception for individual devices. This means you can keep 3CX-te [...]
A plain-language guide to choosing between separate PBXs, centralized call control, local phones, and shared site connectivity. Multi-site 3CX deployments usually begin with a choice about where call control should live. A bridge links separate PBXs so sites can call each other. An SBC connects local phones to a PBX at another site or in the cloud. Both can support a multi-site [...]
Prevent accidental DND, remove hidden status triggers and add a safe recovery path. A reception desk, security point, nurse station or emergency line cannot quietly disappear from call routing because somebody tapped Do Not Disturb (DND). This creates a straightforward admin challenge: how can selected extensions remain available without relying on every user to notice and corr [...]
Another step towards the final release of Update 10. Following Alpha and Alpha 2, V20 Update 10 moves into Beta. This release focuses on fixes to CRM integrations, authentication, templates and more. We encourage Partners and customers testing the Alpha builds to update their test systems and share their feedback. Building on the Alpha Releases Update 10 brings new AI, integrat [...]
Translate calls with Apple Intelligence, choose your outbound number and manage queues from your iPhone. 3CX iOS App V5.8 BETA adds more call and queue controls to the mobile app, together with support for Apple's Live Translation. Users can choose the number used for outbound calls, access queue information and follow up on abandoned calls directly from Recents. On supported d [...]
Essential account emails now work from the start of a 3CX Trial. 3CX Trial systems can now use the 3CX Mail Service for essential account emails, making it easier to get a trial system up and running without first configuring a separate mail server. Trial licences have access to a limited set of 3CX Mail Service emails, covering welcome messages, password resets and email testi [...]
Understand how simultaneous calls, recommended system sizing and Fair Use create a sustainable licensing model for customers and Partners. Many communications platforms are licensed per user. Add more employees and the monthly cost increases. 3CX works differently. A 3CX system is primarily sized around the number of simultaneous calls (SC) it needs to handle. This gives 3CX Pa [...]
Set microphone, camera and notification permissions centrally across Windows, macOS and ChromeOS. When deploying 3CX across multiple managed devices, browser permission prompts for the microphone, camera and notifications can add extra steps for users during setup. Our new technical guide explains how administrators can manage these permissions centrally across Windows, macOS a [...]
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