Let Receptionists set call forwarding rules and read & reply via chat notification itself. The latest 3CX Windows Softphone 5.1 BETA lets your receptionist set call forwarding rules and introduces read & reply via the chat notification itself. There’s also updates on QR code provisioning - to connect 3CX mobile clients directly from the 3CX Softphone - as well as settin [...]
Sync with Google BigQuery and leverage Grafana for powerful reporting. Version 20 Update 6 BETA heralds a major step forward in call reporting. Building upon the new reports recently introduced, you can now sync 3CX with Google BigQuery and leverage Grafana for all kinds of reporting, dashboarding and visualisation capabilities! Stored separately from your instance - with more [...]
PUSH date extended and how to upgrade to V20. Following on from our update in December, we’ve extended PUSH support for V18 users until August 31st, 2025. This gives more time to complete your migration to V20. After this date, PUSH for both Android and iOS will stop working on V18. To keep receiving PUSH, you must be on V18 Update 9B or V20. Reminders V18 is end of life: No fu [...]
It’s time to announce the 3CX Forum Community winners. 3CX Forum has over 160,000 members in the international section and 70,000 across the national forums. It’s a great place to ask questions, share knowledge, and stay informed about product releases and updates. As in previous years, we’re recognising the members who gave the most helpful contributions to the community. Here [...]
Continuing as a trusted choice for enterprise communications. 3CX has been recognized as a 2025 Top-rated Call Center software in multiple flagship reports by Gartner Digital Markets across its leading platforms, including Capterra and Software Advice. These acknowledgments reflect our commitment to support customers with a feature-rich, easy-to-use communications system. Award [...]
187 reports and 67 badges for unified communications and collaboration success. We’re proud to share our latest standings in the G2 Spring 2025 reports across multiple categories and regions. G2 has again recognized 3CX with several badges for continuing to provide reliable, high-quality communication solutions. Highlights from G2 Spring 2025 Reports VoIP Enterprise Usability I [...]
Create an outbound prompt campaign for easy automated calling. Use the 3CX Call Control API to automate outbound call campaigns. Connect a list of phone numbers to an IVR, play an automated message, and transfer calls to different destinations based on IVR menu selections. Unlike traditional outbound dialing, this method provides flexibility in messaging, call routing and CRM o [...]
Sign up and learn everything you need to support your 3CX customers. Monthly 3CX Academy Basic and Advanced Training webinars cover everything you need to know, helping you get your certification and support your 3CX customers. The latest V20 U5 Final update brings new DECT support, Google Workspace, MS Teams status control, multi-tenant upgrades, and more. We’ll be covering al [...]
Major upgrade to Call Data Records (CDR) System in 3CX. Following on from yesterday’s V20 Update 6 Alpha release, this post explains the new Call Data Records (CDR) system in 3CX where we’ve streamlined CDR into a single table: cdr_output. We break down the old structure, reveal the new design, and spotlight the technical wins that are transforming how call data works. Read on [...]
4 new call reports, improved filtering across inbound & outbound, user activity & call distribution. As promised in our last reporting update, the much anticipated Update 6 Alpha brings a rewritten CDR mechanism and new reports. It cost us more time - but in return you have a better base to work from, with even more call data insights to help you make better business de [...]
Copyright © 2026