More than 50,000 phone calls every day to HM Revenue and Customs are going unanswered, official figures show, citing a failure of the organization’s call center practices. Christopher Hope, Senior Political Correspondent for The Telegraph, broke the news in his 18 December 2012 article, “Over 50,000 calls a day to HMRC are not answered, NAO says.” The National Audit Office foun [...]
We're pleased to announce that a new version of the 3CX CRM Integration Module has been released. This new version adds support for SageAct 2013 and for terminal server environments. The 3CX CRM Integration module allows you to connect 3CX Phone System to CRM packages such as Salesforce, Microsoft Dynamics, Google Contacts and Sage ACT! New Features and Fixes Terminal server en [...]
Leading provider of business telephony products in Israel will provide current 3CX Partners with support, licences, training events, sales support and technical information LONDON and RISHON LE-ZION, Israel, 7 January 2013 - 3CX, developer of the award winning Windows VoIP PBX 3CX Phone System, today announced it has named Ergocom an authorized dealer in Israel. Ergocom, a lead [...]
3CX Delivers a Low-Cost, Feature-Rich Phone System for All Hotels LONDON, 3 January 2013 – 3CX, developer of the award winning Windows VoIP PBX 3CX Phone System, announced today that MICROS Systems, Inc. (NASDAQ: MCRS), the world's leading developer of enterprise applications for hotels, has officially confirmed the compatibility of 3CX Phone System with three MICROS-Fidelio P [...]
The default timeout of the 3CX Management Console's web interface is 10 minutes. You will be automatically logged out if there is no activity for this amount of time. Use this procedure to to alter the timeout. The following applies to both IIS and Abyss Web Server installs. Browse to C:\ProgramData\3CX\Data\Http\Interface Make a backup of web.config Open web.config in your fav [...]
Calculating the bandwidth used for VoIP may seem like a daunting task, however it is rather simple, especially after understanding simple some principles. VoIP calls consist of two main parts: The call management section is the part which gets the call going. It signals call initiation, ringing, disconnect, and other communications performed between the two endpoints in order t [...]
3CX is pleased to announce the release of Service Pack 3, build 28392.820 for 3CX Phone System 11. In Service Pack 3, we've focused a great deal on making it easier for system administrators to manage and configure multiple extensions and their forwarding rules. To download this update, simply login to the 3CX Windows Management Console from Start > All Programs > 3CX Pho [...]
We recently held an international 3CX Partner Training workshop in Malta to discuss the best techniques for deploying 3CX Phone System and to offer sales tips and advice. It took place on 29 and 30 of November 2012, and was well attended by 3CX Partners from Malta, as well as others who travelled from Sweden, Belgium, Netherlands, Italy, UK, Germany and Libya. Attendee Ulf Carl [...]
Kindly note that the 3CX Support Center will operate normally the last week of December 2012 and the first week of January 2013 with the following exceptions: 24 December – open until 6pm CET (GMT +1). 25, 26 December – closed 27 and 28 December – open until 11pm CET. 31 December – open until 6pm. 1 January – closed. 2, 3 and 4 January – open until 11pm CET. All Support Center [...]
3CX Phone System improves employee productivity, increases staff mobility. NEU-ISENBURG, Germany and MUNICH, 10 December 2012 – 3CX, developer of the award winning Windows VoIP PBX 3CX Phone System, today announced that Chip One Exchange (Chip One), a worldwide exchange company and stocking distributor of electronic components, has installed 3CX Phone System and the 3CX Call Ce [...]
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