Update 10 lets departments and tenants use their own Music on Hold for parked calls. 3CX V20 Update 10 now includes department-specific Music on Hold. When a parking slot belongs to a Department with its own Music on Hold, callers now hear that Department’s audio while parked. This gives individual teams and tenants more control over the parked-call experience, while the existi [...]
Choose number to call from, manage queues on mobile and follow up abandoned calls from Recents tab. 3CX Android App V5.8 BETA brings more day-to-day call and queue management directly to the mobile app. Users can now select the number used for outbound calls, while queue users get better visibility of agents and abandoned calls. Queue managers can also manage agent login status [...]
Use 3CX trials to generate leads, build customer systems before commitment and move successful evaluations into production. As a 3CX Partner, you can use trials for much more than simply giving a prospect temporary access to the product. From the 3CX Partner Account, you can create an 8SC PRO trial for a prospective customer. On request, the trial can be changed to the SC size [...]
Mobile push subscriptions active for longer between app connections without reopening app. 3CX V20 Update 10 extends the mobile push expiry window from 7 to 14 days, giving Android and iOS users more time between app connections before their push subscription expires. This helps users stay reachable when they have not opened the 3CX app recently and reduces the need to reconnec [...]
Select the Realtime API provider and models that best fit your 3CX AI Agent setup. V20 Update 10 gives Admins more choice when configuring 3CX AI Agents, with support for both OpenAI and xAI Grok as Realtime API providers. Choose the provider you want to use for live AI calls and configure the corresponding realtime and text models. Each provider uses its own API credentials an [...]
Kevin Attard Compagno and Nicholas Borg walk through the latest firmware and AI improvements in Update 10 Alpha 2. Want to see what’s new in 3CX V20 Update 10 Alpha 2 in action? In this video, our Product Comms Manager Kevin Attard Compagno and CAIO Nicholas Borg take you through the latest additions directly from the 3CX Admin Console. They demonstrate the new phone firmware c [...]
Use the 3CX MCP Server to turn useful call transcripts into Knowledge Sources for your AI Agent. Companies already have useful knowledge inside their 3CX call transcripts. The challenge is turning those conversations into information an AI Agent can use. With the 3CX MCP Server, you can use an AI client such as ChatGPT or Claude to review selected transcripts, extract useful in [...]
Prepare your 3CX system for outages with tested backups, a clear recovery path and a simple validation plan. A 3CX backup is an important part of disaster recovery, but it is not the whole plan! If a PBX fails, you need to know which backup to restore, where to restore it, which external services may also need attention and how to confirm the system is working again. The best t [...]
Use 3CX MCP to connect your AI and PBX data, creating reports on questions that matter. Standard 3CX reports cover the metrics most teams need day-to-day. But sometimes you need to go further. Which hours caused a drop in service level? Were abandoned calls caused by high demand or unavailable agents? Which call journeys involved the most transfers? With the 3CX MCP Server, you [...]
Help customers turn information inside their 3CX into actionable answers and insights. Every day, your customers generate valuable information inside 3CX. Customers call, agents answer questions, queues get busy, sales teams have conversations and managers need reports. The challenge is not always collecting that information. It is finding and using it quickly. With the 3CX MCP [...]
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