Deploy vendor-tested firmware to selected IP phones with flexibility to leave remaining phones on 3CX-tested firmware. V20 Update 10 Alpha 2 builds on the first Update 10 Alpha, which introduced MCP support, the standalone 3CX AI Server, the Customer Service AI Agent and programmable voice applications. This release gives Admins more control over IP phone firmware by allowing v [...]
Making the right call between separate, multiple companies on one 3CX - versus a dedicated PBX instance. 3CX Multi Company mode allows you to host multiple companies on one 3CX system. Each company operates within its own department, users, extension ranges, prompts, phonebook, office hours and call handling. The license key is still shared. Licence capacity, simultaneous calls [...]
New interoperability model: 3CX Tested, VoIP Tested & Community Tested. V20 Update 10 gives more choice and freedom when selecting SIP Trunk Providers. Instead of a provider depending on direct 3CX testing before becoming available, providers can now complete the required 3CX interoperability testing themselves and submit their results for review. Community-submitted templa [...]
Every call, chat and contact synced straight to Odoo, right out of the box. With Version 20 Update 10, Odoo CRM is now natively integrated with 3CX - a big deal for the large number of businesses already running both platforms. This means Admins can connect the PBX directly to Odoo in minutes, with no custom CRM template to maintain and no third-party middleware slowing things [...]
Select an assigned DID before each external call, with no extra outbound rules to maintain. Calling from the right business number matters when users represent multiple brands, offices or services. With V20 Update 10, Admins can let users choose which of their assigned DIDs to use before placing an external call. This means one user can call on behalf of different brands, depar [...]
Build 3CX Programmable Extensions that connect AI agents to live calls. 3CX Programmable Extensions let developers create AI agents that handle live calls through the 3CX Phone System. The 3CX Agentic Call Control GitHub repository provides ready-made code examples for connecting Programmable Extensions to OpenAI, xAI, Google Gemini and Alibaba Cloud Qwen. Each example connects [...]
#1 enterprise ranking for Contact Center implementation. 3CX has earned 39 badges across 206 G2 Fall 2026 reports. Based on verified user reviews, 3CX was recognized in Contact Center, Call Center Infrastructure (CCI), VoIP Providers, UCaaS Platforms and Cloud PBX Platforms. The results cover small-business, mid-market and enterprise reports, as well as global and regional grid [...]
Use your preferred service for PBX alerts, reports, invitations and welcome emails. System email keeps important 3CX messages moving. From Admin alerts and reports, to invitations, password resets and user welcome emails 3CX gives Administrators several delivery choices: 3CX SMTP Microsoft 365 Google Workspace Custom SMTP services such as Zoho SendGrid with the release of V20 U [...]
Update 10 brings a more personal touch to every call, with per-department Music on Hold. First impressions are everything in business, and that includes the audio your customers hear when they're waiting to connect. Introduced in Version 20 Update 10, the new Department Music on Hold feature is a great addition for businesses helping their communication align to their needs at [...]
Updated training and multi-choice certifications for the latest 3CX features. 3CX Academy has been refreshed with updated training material, new academy pages and a new multi-choice certification process. It is now live and ready to use! The new academy covers the latest information on 3CX, including AI, transcription, call handling, system administration and other key product [...]
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