Prevent accidental DND, remove hidden status triggers and add a safe recovery path. A reception desk, security point, nurse station or emergency line cannot quietly disappear from call routing because somebody tapped Do Not Disturb (DND). This creates a straightforward admin challenge: how can selected extensions remain available without relying on every user to notice and corr [...]
Another step towards the final release of Update 10. Following Alpha and Alpha 2, V20 Update 10 moves into Beta. This release focuses on fixes to CRM integrations, authentication, templates and more. We encourage Partners and customers testing the Alpha builds to update their test systems and share their feedback. Building on the Alpha Releases Update 10 brings new AI, integrat [...]
Translate calls with Apple Intelligence, choose your outbound number and manage queues from your iPhone. 3CX iOS App V5.8 BETA adds more call and queue controls to the mobile app, together with support for Apple's Live Translation. Users can choose the number used for outbound calls, access queue information and follow up on abandoned calls directly from Recents. On supported d [...]
Essential account emails now work from the start of a 3CX Trial. 3CX Trial systems can now use the 3CX Mail Service for essential account emails, making it easier to get a trial system up and running without first configuring a separate mail server. Trial licences have access to a limited set of 3CX Mail Service emails, covering welcome messages, password resets and email testi [...]
Understand how simultaneous calls, recommended system sizing and Fair Use create a sustainable licensing model for customers and Partners. Many communications platforms are licensed per user. Add more employees and the monthly cost increases. 3CX works differently. A 3CX system is primarily sized around the number of simultaneous calls (SC) it needs to handle. This gives 3CX Pa [...]
Set microphone, camera and notification permissions centrally across Windows, macOS and ChromeOS. When deploying 3CX across multiple managed devices, browser permission prompts for the microphone, camera and notifications can add extra steps for users during setup. Our new technical guide explains how administrators can manage these permissions centrally across Windows, macOS a [...]
Update 10 lets departments and tenants use their own Music on Hold for parked calls. 3CX V20 Update 10 now includes department-specific Music on Hold. When a parking slot belongs to a Department with its own Music on Hold, callers now hear that Department’s audio while parked. This gives individual teams and tenants more control over the parked-call experience, while the existi [...]
Choose number to call from, manage queues on mobile and follow up abandoned calls from Recents tab. 3CX Android App V5.8 BETA brings more day-to-day call and queue management directly to the mobile app. Users can now select the number used for outbound calls, while queue users get better visibility of agents and abandoned calls. Queue managers can also manage agent login status [...]
Use 3CX trials to generate leads, build customer systems before commitment and move successful evaluations into production. As a 3CX Partner, you can use trials for much more than simply giving a prospect temporary access to the product. From the 3CX Partner Account, you can create an 8SC PRO trial for a prospective customer. On request, the trial can be changed to the SC size [...]
Mobile push subscriptions active for longer between app connections without reopening app. 3CX V20 Update 10 extends the mobile push expiry window from 7 to 14 days, giving Android and iOS users more time between app connections before their push subscription expires. This helps users stay reachable when they have not opened the 3CX app recently and reduces the need to reconnec [...]
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