Help customers move beyond ageing phone systems and turn PBX migrations into new business opportunities. Many businesses still rely on traditional phone systems that were installed years ago. These systems may continue to handle calls, but the way people work has changed. Employees work from different locations, customers expect faster responses and businesses want their commun [...]
A customer calls back. A colleague takes over. Someone needs to check what was agreed. You finish a call knowing what the customer needs. Then another call comes in, a colleague asks a question, and by the afternoon you're trying to remember whether you promised a callback today or tomorrow! Call transcription gives you a written conversation to return to. You can find details, [...]
Lower prices on new 24SC+ licenses, larger deployments and 3-year renewals. AI is changing what businesses can do with their communications platform. It is also changing how software companies develop, test, support and operate their products. At 3CX, we're using AI internally and externally. We're adding new AI capabilities to 3CX, while internally it’s helping us work faster [...]
More flexibility in IP Phone management custom / vendor firmware and better custom template management. Update 10 is now at the Release Candidate stage. This post covers highlights from this release in comparison to Update 9: AI transcription you can run on a Mac, more control over firmware and templates for your IP phones, and client changes that save time for staff and IT. Fo [...]
Key steps to secure access, networks, endpoints, backups and system monitoring. Security hardening is more than one setting. In 3CX V20, protection spans user access, the Admin Console, firewall rules, SIP and media traffic, endpoints, updates, backups and monitoring. The best approach is to reduce unnecessary exposure first, secure access to the system and then make security p [...]
Turn 3CX into recurring revenue by building services around the licence your customers continue to need. Selling a 3CX licence can be the start of a customer relationship. It does not have to be the end of the sale. Customers need more than a phone system. They need connectivity, configuration, support and ongoing management. As their business changes, they may also need new in [...]
A question-led guide to queue, SLA, agent, call-level and AI-powered reporting in 3CX. Contact center reporting is easier when you start with the question you want to answer. Are callers waiting too long? Are enough agents available? When are queues busiest? What happened to one specific call? 3CX provides different reports for each of these questions under Admin > Reports, [...]
Sign in with Google or MS365, choose your outbound number and set how BLF transfers work. 3CX Softphone V5.8 is now ready for production. Following the Beta release, V5.8 brings easier Google and Microsoft 365 sign-in, outbound number selection and a clearer settings layout. The production release also adds a new option to choose the default transfer method when using BLF keys. [...]
Use manufacturer firmware per model or individual phone while keeping 3CX-tested firmware as the default. V20 Update 10 gives Admins more control over IP phone firmware. Manufacturer firmware can now be uploaded to 3CX and deployed directly to supported phones, either as the preferred firmware for a model or as an exception for individual devices. This means you can keep 3CX-te [...]
A plain-language guide to choosing between separate PBXs, centralized call control, local phones, and shared site connectivity. Multi-site 3CX deployments usually begin with a choice about where call control should live. A bridge links separate PBXs so sites can call each other. An SBC connects local phones to a PBX at another site or in the cloud. Both can support a multi-site [...]
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