3CX now has an extension in the Zoho Marketplace, making configuration even easier. Integration features include click2call straight from the CRM interface and journaling of calls and chat conversations. Check out the updated installation documentation for a simple step-by-step guide. Contact sync & call pop-up Impress your customers by answering their call with a personalized greeting. Calls from and to external numbers [...]
There are many Live Chat platforms out there but few are completely free and among the free options, even less offer the feature set and functions of the 3CX Live Chat solution. We have covered features of Live Chat on a previous blog and more recently what essential live chat reports and statistics are available. But the more curious may ask: ‘How does it work?’ Definition of [...]
Following the release of v18 Update 2, we have also updated the Call Flow Designer (CFD). Now audio files generated through text to speech are cached in the 3CX server, so subsequent requests to convert the same text are resolved locally. We’ve also added components to allow you to parse CSV text without using a C# script, or to transcribe audio from a WAV file into text. Save [...]
The numbers are in and 3CX completes 2021 with huge success and accolades from Gartner Digital Markets brands (Capterra, Software Advice, and GetApp). 3CX was recognized in a total of 8 distinct flagship reports as a Top Product in last year’s wrap-up. These include: Capterra Top Performer in: Business Phone Systems; Call Center Emerging Favorite in: Call Recording; Telephony; VoIP Software Advice Business Phone [...]
Imagine you have walked into your favorite electronics store to find a TV that you have had your eye on for a while, but you can’t find it. Could they be out of stock? Has it been discontinued? You look around for a member of staff to ask, but they are all unavailable. Now you think, is this worth waiting for, or shall I try the next store over the street? You walk out and find your TV [...]
In order to provide valuable feedback and service to our customers, we are constantly analyzing the migration status/process of 3CX V16 (Debian 9) to V18 (Debian 10). We do this to identify common pitfalls/errors that could affect the upgrade process. During recent analysis, we have identified the two main issues that are responsible for systems failing to upgrade: APT being lo [...]
The new Beta version of the 3CX App for Android now provides support for local Emergency Numbers (e.g. Ambulance, Police, Fire) in accordance with Kari’s Law and the Ray Baum Act. Kari’s Law: Direct Dialing & Notification Kari’s Law, a law which was passed and named in honor of the death of Kari Hunt, requires direct dialing of local emergency numbers (e.g. 911). This means [...]
This Beta version of the 3CX App for iOS, now provides support for local Emergency Numbers (e.g. Ambulance, Police, Fire). In keeping with regulations as defined in the Ray Baum Act outlined below. Ray Baum Act: Direct Dialing & Notification The Ray Baum Act and Kari’s Law, requires direct dialing of local emergency numbers (e.g. 911) enabling the caller to dial 911 without [...]
Linking your CRM system with 3CX saves agents’ time finding client records, allows for personalized welcome messages, and improves workflow timescales. 3CX supports a large number of CRMs out of the box. For other CRMs, we encourage administrators to integrate using the 3CX CRM Wizard. The wizard allows you to easily create templates to link 3CX with any REST API-supported CRM, [...]
All partners and customers using IP-based SIP carriers can now use Hosted by 3CX, our fully managed hosted solution. We’ve enabled over 100 IP-based providers, available with their templates inside Hosted by 3CX. This makes the transition to our hosting service even easier than before! Why registration-based is the preferred option Registration-based trunks with no IP fixation [...]
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