3CX version 18 has brought a whole host of new features and improvements to the video conferencing platform. It is time to make sure customers are not missing out. As of March 30th 2022, the V16 Video Conference architecture will be withdrawn. VC on V18: Improved performance, privacy & reliability Upgrade your customers onto V18 and have them benefit from improved video con [...]
3CX Live Chat offers an easy way to further enhance a company's online presence and to help with buyer confidence. By offering the ability to have a conversation with a live agent, customers are instantly put at ease when making purchases or looking for the correct product or service. Why are reporting and statistics important? From the company’s standpoint, reports ensure chat [...]
Happy New Year everyone! Before we can have a head start on 2022, there is one last order of business that needs to be settled - our top 5 Q4 2021 forum contributors announcement! We would like to take this opportunity and thank each one of you for your invaluable contribution and continued support. Your participation truly helped build a stronger community and end 2021 on a hi [...]
3CX Microsoft Teams integration delivers a simple way to elevate new and existing Teams users to access all the extras of a fully-featured enterprise telephone system. Administrators can easily set up the software integration using our documentation and how-to videos. What are the 2 key features? The main benefit of the integration is to: upgrade Microsoft Teams phone system to [...]
We’ve made upgrading even easier! Administrators can now upgrade end-of-life version 15.5 instances directly to the latest V18 release. No middle step Previously, when upgrading from version 15.5 to 18, admins needed to first backup and restore the configuration onto a v16 instance. Then carry out the same backup and restore process again from v16 to v18. Now they can skip the [...]
The 3CX iOS App official release is now ready to be downloaded via the App Store. iOS users connected to the latest PBX version are guaranteed a better user experience, and gain access to many features such as quick actions and customizable notification sounds. Don’t miss out. Upgrade to v18 Users still connected to a 3CX V16 instance will be notified to upgrade to V18 upon the [...]
The official release of the 3CX Android App is now available to download via the Google Play Store. Upgrading your PBX to version 18 offers a better user experience on your Android device, as well as accessing new features such as notification shortcuts. Version 18 notification After the app update, any users still connected to a PBX running V16 will be notified to update it to [...]
Call out in one click when using the Click2Call browser extension. We have created a simple method to restore single click calling, to streamline the user experience. Why the extra dialog? The Click2Call browser extension allows phone numbers on any webpage or CRM system to be ‘clickable’ sending the number to your Web Client or Desktop app. Currently, newer versions of Google [...]
This update introduces Progressive Web App (PWA) support for the Web Client. This new technology supported by both Chrome and Edge, offers an app-like experience without installing a full app. It enables the web client to remain active, so calls are never missed. An always active client The PWA can be added as a shortcut on the desktop/taskbar, and configured to automatically r [...]
Microsoft Teams integration into 3CX allows calls to be made and received using the 3CX phone system. Key benefits include offering a cost-effective alternative to MS365’s calling plans and providing admins with a full-featured PBX that’s much easier to use and configure than Teams. Cost-Effective Microsoft Teams phone system is an add on [...]
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